I stayed at the Copihue in early Dec 15 for 3 nights. This hotel was established over 50 years ago and it shows. All the facilities are in terrible need of renewal. On the face of it the place looks nice however when looking closer the wallpapers are peeling, the bathroom accessories are rusted, the carpet is threading, door handles are broken, worryingly fire extinguishers are rusty and dusty. The food is dreadful and obviously not home baked but straight out of a plastic bag from the local supermarket. Nothing is fresh and quite a lot of the food is questionable. I did not try the facilities as there was just too many people during the day. Day visitors are allowed on site and the pools and the entire complex is constantly overtaken by day visitors. There is no peace and quiet and no exclusivity for full payment customer. The management does not seem to care much about anything. No sense of trying to be helpful and although you can request things no one actually comes to help you. The worse experience was that my child ended up with a second degree burn as a result of a broken radiator (the cabins get extremely cold even in a summer night). Hotel response was to ask if we wanted some burn cream. Management were extremely defensive. Wi-Fi does not work well. Mini bar makes unbearable noise. Ultimately we changed location and stay at Olmué Natura which is in a completely different league. I would not recommend if you are looking for decent accommodation, good food and facilities and peace and quiet.
- Official Description (provided by the hotel):
- Hosteria El Copihue Es una empresa familiar desde 1956. La primera Hosteria de Chile certificada con Quality y ademas en categoria Lujo. Cuenta con servicios para el dia, asi como de alojamiento con diversos regimenes de alimentacion La Tarifas van desde alojamiento con desayuno hasta una programas de alojamiento terapia incluida (masaje, sauna, Reiki e incluso Cabalgata) Los invitamos a acercarse y conocer nuestro servicio de Excelencia y tradicion. ... more less
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