My four colleagues and I were staying at the Ibis overnight, before catching our plane home.
We planned to dine at the hotel restaurant, but were really taken aback by the rudeness of the barman/waiter.
We addressed the barman/waiter several times, and each time he told us to wait while he: cashed up the till, pulled a drink for someone who arrived after us, cleared other diners’ tables and went in and out of the kitchen.
The final straw was when I asked him to clarify about a particular wine on the menu, and he said bluntly that the information was all written there!
He did not seem perturbed when we turned and left to eat elsewhere.
I can only assume that that was the desired effect, as serving five people who arrived an hour before closing time would be inconvenient to him.
This behaviour by a member of staff must be addressed, as it colours the whole experience of the hotel guests.
We would never stay in the hotel again, despite the overall high standard, with comfortable rooms and a reliable airport shuttle bus service.
- Official Description (provided by the hotel):
- The Ibis Geneve Aeroport hotel is located in Cointrin, 10 min from the centre of Geneva, close to the international airport and the Palexpo exhibition centre. The UN headquarters is a few minutes drive away. A free shuttle service runs between the hotel and the airport from 5.30 a.m. to 11.15 p.m. 109 air-conditioned rooms, pay parking, a bar with a terrace open 24 hours and a restaurant. Guests on a business trip will appreciate our wireless internet access. Public transport 5 minutes away. ... more less
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- Also Known As:
- Ibis Geneve Aeroport Hotel Cointrin
- Ibis Hotel Geneve Aeroport
- Ibis Hotel Cointrin
- Ibis Geneve Aeroport Hotel Canton Of Geneva/Cointrin