We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (548)
Filter reviews
548 results
Traveller rating
226
174
75
44
29
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
226
174
75
44
29
Show reviews that mention
All reviews panoramic view public transport bus stop ski moritz station
Selected filters
Filter
Updating list...
6 - 11 of 548 reviews
Reviewed 1 February 2019 via mobile

We came here from the mighty Badrutt’s Palace in St. Moritz and still loved our stay here. The room is awesome and the view is absolutely breathtaking. You can keep staring out the window. Mind it, I wrote this review for the price we paid, for only €250 a night this is a great option. Decent spa also

Date of stay: February 2019
Trip type: Travelled as a couple
1  Thank gauravagarwala123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 9 January 2019 via mobile

Amazing stay, very clean and perfect location. Big thanks to Giuseppe Grelle
He was amazing, trying to please us and make you feel very comfortable while you have to choose what is the best dish for you. I can't say anything bad about this place everything is good. There is a beautiful breakfast you can choose from continental and much more.i loved the sauna and the steam room.

Date of stay: January 2019
Trip type: Travelled on business
Thank mary r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Daniela D, Resident Manager at Schloss Hotel & Spa Pontresina, responded to this reviewResponded 14 January 2019

Dear Guest,
thank you very much for taking the time to write such a beautiful review.
It is a great pleasure to learn that your experience was amazing.
We look forward to welcoming you once again.

Best regards,

Daniela Durante
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2019

The hotel has a nice location, very close to public transportation.
Friendly staff, but not very well organized service.
Our room was not cleaned the first day and after a complaint, they sent a lady at 7pm.
The restaurant service was good, but the food was barely eatable, and this was Christmas Eve dinner.

Date of stay: December 2018
  • Trip type: Travelled with friends
    • Value
    • Cleanliness
    • Service
Thank Irina P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Daniela D, Resident Manager at Schloss Hotel & Spa Pontresina, responded to this reviewResponded 14 January 2019

Dear Guest,
thank you for choosing Hotel Schloss Family & Spa for your stay in Pontresina and for taking the time to share your experience with us. Regarding the food quality at the restaurant, I am sorry if you did not appreciate our cuisine.
Your opinion is always very important for us and I hope to welcome you once more for another great experience.

Best regards,

Daniela Durante
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 January 2019

Ecellent service, excellent position. What more?
Super collaborative staff, they do their best even in very busy time.
This is my third time at the Schloss and I love to be welcome with a smile and a sincere interest in creating the perfect atmosphere to enjoy my holiday days

Date of stay: December 2018
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
Thank SupeHappyTraveler123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Daniela D, Resident Manager at Schloss Hotel & Spa Pontresina, responded to this reviewResponded 7 January 2019

Dear Guest,
thank you very much for your words. We are glad that your stay was excellent. Our staff will be very happy to know that you praised them and this will encourage them to continuosly improve.
We really hope to have the chance to welcome you back soon again.

Best Regards,
Daniela Durante

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2018

All you could expect from a visit to a 4* hotel. Nothing was missing and all the information as well as all the pictures they provided were accurate.
The location is optimal and the Staff was very friendly and helpful. And the SPA very inviting with a wonderful view.

Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Nahuel G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Daniela D, Resident Manager at Schloss Hotel & Spa Pontresina, responded to this reviewResponded 10 September 2018

Dear Guest,
I appreciate very much your positive feedback about your stay at Hotel Schloss Family & Spa. Thank you for being our welcome Guest!
Our staff will be very happy to know that you praised them and this will encourage them to continuosly improve.
Hope to welcome you back very soon!
Best Regards,

Daniela Durante
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews