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Reviewed 12 September 2021

we enjoy a lot a true Gem with Charme of being a part of Family
We enjoy both Gastronomic part of this wonderful Property and we was amazed of the staff and food quality. Thank you Franck, Patrice & Team that you make us a wonderful familiar experience.

Date of stay: September 2021
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Relais & Chateaux
Thank officialcatalano
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 8 August 2021 via mobile

My family and I spent a few days in Crans Montana at this hotel and had a superb experience. We have stayed in many different hotels in the area over many years and none compare to Hostellerie du Pas de l’Ours. The service is personal and first-rate, exactly what one would expect from a family-run Swiss luxury boutique hotel. The location is close to town but still removed enough to be quiet and private. The design is a beautiful combination of classic Alpine with modern minimalist touches. Of course, as a relais & chateau property, the food is exceptional. We cannot wait to return to ski this Christmas.

Date of stay: August 2021
Trip type: Travelled with family
2  Thank Emerson Kirksey H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 7 April 2021

Spacious and comfortable rooms with lovely panoramic view from the balcony, very friendly and helpful staff and excellent dinner at the bistrot. All-over a very charming mountain hotel for a cosy getaway !

Date of stay: March 2021
Trip type: Travelled as a couple
Thank Christina S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 1 March 2021

Having spent one week in another hotel, we finally passed three days at the Pas De L'Ours. Comforabtle Room, Beautiful breakfast, and amazingly "serviable"staff.
We were granted an early check in and a late Check out, which was very practical.
The pool/spa services are shared with the neighboring establishment, but they are generous enough and elegantly designed to accommodate all guests.

We will be back!

Room tip: The more modest room in the hotel is oriented north, while we would strongly recommend one of the more generous South oriented Suites!
Date of stay: February 2021
    • Value
    • Sleep Quality
    • Service
Thank mohamadmarayssi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Séverine Bestenheider, Autre at Hostellerie du Pas de l'Ours, Relais & Chateaux, responded to this reviewResponded 15 March 2021

Dear Mr Arayssi,

We were delighted to have the three of you here, and we appreciate your kind words about our Hotel. Our aim is to satisfy every guest, and we are glad to read you did spend wonderful days in family in our place. We are more than happy to pitch in towards excellence. we can't wait to welcome you another time in Crans Montana.

The team at Pas de l'Ours.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 February 2021

Really great hotel in a nice quiet location at the edge of the village. Its small and very friendly. Staff were absolutely amazing, friendly polite helpful and nothing was too much trouble. The lady on the front desk recommended a brilliant hike which we very much enjoyed and it was absolutely brilliant and a real experience, the hike of a lifetime around 4 hours and challenging, which was exactly what we were looking for. Ate in the restaurant and had the tasting menu - absolutely superb with great service.

I had some massages and used the gym and pool which were all lovely, the gym is small but perfectly formed for a quick workout whilst on holiday to work off all that amazing food. Pool is a big size and there is a steam room and sauna, pool area has plenty of space for sunbathing.

We had one of the basic rooms which was small but beautiful inside with clever storage, it is a old hotel and it was depicted correctly on the pictures as a small room so no issue there.

There is no air conditioning as expected in a older property, my only recommendation would be to have some fans available in the rooms in the summer. It was super hot when we were there and even with the window open it didn't provide much relief, the front desk kindly arranged a fan but would be good to have these readily available.

The hotel arranged golf for my husband and it was all organized perfectly.

We live only 3 hours away and would definitely go back a huge thank you to the really wonderful and friendly staff who made our stay so memorable.

Date of stay: September 2020
2  Thank Sara M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Séverine Bestenheider, Autre at Hostellerie du Pas de l'Ours, Relais & Chateaux, responded to this reviewResponded 15 March 2021

Dear Sara_Mitchell159,

Thank you for your accurate review about our Hotel. We were glad we helped you to have a wonderful experience in Crans Montana. Our swimmimng pool, renovated last year is dedicated to relaxation and we are delighted to read that you enjoyed the whole spa area and the gym.
The heaters work well in winter, and fans are available when it starts to be hot.
Crans Montana is one of the best resorts with its 160 kms of paths and walks, with beautiful clear water lakes and breathtaking views over the mountains.
We hope to welcome you here another time.

The team Pas de l’Ours

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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