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“Newer again in Bets Western”

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Best Western Hotel Cologne Airport Troisdorf
Ranked #3 of 6 Hotels in Troisdorf
Reviewed 11 August 2017

We came to the hotel to celebrate the birthday. We chose the hotel just because it had (according to the websites) a restaurant and that there is a consideration of exercise constraint. In hotel we feeling that everything is just big "robberry" and the level was not what we expected. We are really disappointed with this mini-holiday.

  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank heidihB2768LL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Z, Manager at Best Western Hotel Cologne Airport Troisdorf, responded to this reviewResponded 16 August 2017

Dear heidihB2768LL,

Thank you very much for your stay and your detailed review. We do apologize that our services have not met your expectations. We would be pleased if you would give us the oppotunity to welcoming you again in the near future. We are sure that we could convince you of our good service. In the meantime we send you our BEST wishes, Bettina Alberts, Cluster General Manager Köln

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Reviews (42)
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4 - 8 of 42 reviews

Reviewed 1 July 2017 via mobile

Yesterday we wiped in the hotel to stay. We got a room with a dirty ceiling like water stains but we are tiredness and we did not change the room.
In this morning around 10:30 o'clock we wanted to eat breakfast and we wait 15 min for one cup of coffee .Then the waiter knocked the door with the trolley to breakfast room and he yell to us and other customer ' do you want any food ?' because he want to close the restaurant but its not time to close . After he yell at us, the waiter took the food on the buffet for himself and go inside the kitchen to eat and he let the rest from the buffet and didn't come back.
I feel very bad to see it and I don't want to visit the best western again.

Stayed: July 2017, travelled as a couple
Thank Tphat19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Z, Manager at Best Western Hotel Cologne Airport Troisdorf, responded to this reviewResponded 7 July 2017

Dear Tphat19,

I am really very, very sorry for the incidents during your recent stay with us. This is absolutely inacceptable and we do kindly ask you to accept my sincere apologies. This will for sure never happen again, as we took all necessary steps to avoid repetition. We would kindly ask you to come back and see that this is not the kind of standard and service that you find in our hotel. In the meantime we wish you all the best. Yours sincerely, Bettina Alberts, Cluster General Manager Köln

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Reviewed 21 June 2017 via mobile

I Have been in this hotel for 1 night.
The position is good respect the Cologne airport.
the hotel is a normal one but with some small problems .:
- there was only 1 small Towel (No washer towel)
- in the breakfast area there isn't a proper control to seen of some food or juice is finish so you can Wait some time without them.
The rest is ok.

Stayed: June 2017, travelled on business
1  Thank Gianluigi B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Z, Manager at Best Western Hotel Cologne Airport Troisdorf, responded to this reviewResponded 30 June 2017

Dear Gianluigi, First of all we would like to thank you for your stay, but also for the detailed feedback, which helps us to improve our services. We are very sorry for the inconveniences you experienced during your recent stay and kindly ask you to accept our sincere apologies. We would be more than happy to welcoming you again at another occasion. Yours faithfully, Bettina Alberts, Cluster General Manager Köln

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Reviewed 22 May 2017

I can't complain too much as if you're looking to stay at a hotel right by the airport, it's only a 10 minute drive there. However if you're looking to get to the city it's a few hops on transit and about a 45 minute venture out.

The hotel itself - unfortunately the air conditioning wasn't working, but the kind maintenance guy offered a fan which assisted greatly for the next night.
The rooms are typically small European functional spaces. Not too glamorous, but works if you need a decent sleep with no fuss. You'll have to keep the windows closed though as it's located right beside a highway.
The front counter workers are friendly and over the time I stayed they had to deal with many different language barriers, but were always polite and patient.

I love German breakfasts....very simply put, so the complimentary breakie served me just fine! Coffee was a little hard to find, but if there is anything missing the wonderful servers will get whatever you need.

Over-all it's a perfect place to stay for a quick overnighters if you're catching a flight the next day ( no airport shuttle though ).

Room Tip: Try to get a room on the opposite side of the highway
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  • Stayed: May 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank DaRealAlliG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Z, Manager at Best Western Hotel Cologne Airport Troisdorf, responded to this reviewResponded 23 May 2017

Dear DaRealAlliG,

Thank you for the very detailed review. We are glad to learn that our services met your expectations. We would be more than happy to welcoming you soon again in Troisdorf. In the meantime we send you our best wishes, Bettina Alberts and Team

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Reviewed 31 March 2017 via mobile

Nothing special to say. Standard hotel. The room is ok except that the bed blanket was pretty small and the shower towells also.
The breakfast was also ok. The location is convenient near a busy road.
Its a hotel to stay in a business trip but do not recommend if you are travelling in vacations.

Stayed: March 2017, travelled on business
Thank Rui B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sandra Z, Manager at Best Western Hotel Cologne Airport Troisdorf, responded to this reviewResponded 18 April 2017

Dear Rui,

Thank you very much for your stay and the feedback. We are very sorry that not all our services were to your full satisfaction. Should you travel to Troisdorf again in the near fututre, we would be pleased to welcoming you again. In the meantime we send you our best regards,

Bettina Alberts
General Manager

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Additional Information about Best Western Hotel Cologne Airport Troisdorf

Address: Larstr. 1, 53844 Troisdorf, North Rhine-Westphalia, Germany (Formerly EHM Hotel Cologne Airport Troisdorf)
Region: Germany > North Rhine-Westphalia > Troisdorf
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Troisdorf
Price Range: €56 - €130 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Hotel Cologne Airport Troisdorf 4*
Number of rooms: 88
Reservation Options:
TripAdvisor is proud to partner with Travel Republic (UK), Ebookers, Expedia, Hotels.com, Agoda, Booking.com, 5viajes2012 S.L. and HotelQuickly so you can book your Best Western Hotel Cologne Airport Troisdorf reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Balladins Superior Troisdorf Cologne

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