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Reviewed 24 August 2019 via mobile

Looks modest outside, but the hotel is actually very good!
Staff are very friendly and helpful.
Room at 1st floor was clean, also the bathroom. Good beds and two pillows ok.
Quiet atmosphere.
We too also the dinner at restaurant, again very polite service, and the food was tasty! I would recommend!
Easy shuttle bus transport to airport every half hour, for 3€ / person.
In total, very good value for the money!

Date of stay: August 2019
Trip type: Travelled on business
1  Thank 1965JTH
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
FRAFrankfurt, Leiter Front Office at NH Frankfurt Airport, responded to this reviewResponded 3 September 2019

Dear Guest, Thank you very much for sharing your experiences with us. We are very pleased that you enjoyed your stay with us and we hope to welcome you again.
Your NH Frankfurt Airport Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2019

This hotel served us well for our purposes - a place to sleep on our first night after a long, international flight. We had flown from the east coast of the USA and wanted a comfortable place near the airport. This fit the bill. It was fine and had a nice bathroom. It's convenient to the airport but if you want to go into Frankfurt you'll have to drive or take public transportation. The room was a nice size and the bed was comfortable. There is a good restaurant on site.

We tried to book the hotel for our final night again before flying out but for some reason the price was EXTREMELY high for the same room about 2 weeks later. We weren't going to pay significantly more for the room after seeing it so we stayed somewhere else. The price seems to fluctuate so book if you want something near the airport and you see a reasonable price.

Date of stay: October 2018
    • Location
    • Rooms
    • Service
Thank DH6040
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
FRAFrankfurt, Leiter Front Office at NH Frankfurt Airport, responded to this reviewResponded 3 September 2019

Dear Guest,
Thank you very much for sharing your experiences with us. We are very pleased that you enjoyed your stay. Indeed are our prices not always the same. It depends on events, conferences etc in the area, it can be more expensive. In case of doubt you can always contact us.

Your NH frankfurt Airport Team

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Reviewed 22 August 2019 via mobile

It is an ok hotel. Not what I am used from other NH hotels. It is an old building, the carpet in the hallway seems just the same age, also visible on the old doors of the rooms. The lobby is remodeled and contemporary. The room and bathroom are ok. Still with old bath tubs to climb in for showering. Plane fly over the hotel and can almost be touched. Great breakfast buffet. There are better and less expensive hotels at Frankfurt Airport.

Date of stay: August 2019
Trip type: Travelled on business
Thank 551evelynb
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
FRAFrankfurt, Leiter Front Office at NH Frankfurt Airport, responded to this reviewResponded 3 September 2019

Dear Guest,
Thank you for sharing your experiences with us. I hope you enjoyed your stay with us. Indeed some things what you mentionned we are aware of it and it is already under discussion with the management.
Nevertheless we hope to welcome you soon again.
Your NH Frankfurt Airport Team

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Reviewed 20 August 2019

TV remote control was not working the night of my arrival, I called the room service but nobody answered the phone. My room was in the back of the hotel on the ground floor, the next morning you could hear all trucks and cars passing by, specifically one truck who had its engine on for more than 1 hour at about 5:00 A.M right next to my window. Room cleaning started banging on the door at 07:00-07:15. The hairdryer was not working so I had to walk to the reception with wet hair and ask for one. Consequently I was given access to the sauna area to dry my hair having checked out. I explained the various issues at the reception and was given a 25% discount on €25.00, the evening meal bill of the arrival day.

Date of stay: August 2019
  • Trip type: Travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Review collected in partnership with NH Hotels
Thank Odyssey35898943953
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
FRAFrankfurt, Leiter Front Office at NH Frankfurt Airport, responded to this reviewResponded 3 September 2019

Dear guest,

Thank you very much for taking the time to share your experiences with us. We are very sorry that it was not as you expected. We are always willing to improve our services and this is only possible if we get feedback from our guests. We would be very pleased if we can show you that we can do better at your next stay with us.

Your NH Frankfurt Airport Team

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Reviewed 20 August 2019

All worked as should.
Check in, room, airport transfer, breakfast, good night's sleep.
Wifi, air conditioning, rdception helpful.
Recommend their rewards system for ease of checkin & additional benefits.

Date of stay: August 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels
Thank Rainer P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
FRAFrankfurt, Leiter Front Office at NH Frankfurt Airport, responded to this reviewResponded 3 September 2019

Dear Rainer,
Thank you very much for your nice Feedback. We are very pleased to read that you felt comfortable in our hotel.
We hope to welcome you soon again.
Your NH Frankfurt Airport Team

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