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Reviewed 4 September 2018

Wonderful hotel with super comfortable rooms. Lovely bathroom with yummy robes and slippers. The bed was great with quality pillows and comforters. We loved everything about this hotel but as nice as it is, the service was even better. Everyone was amazing and went out of their way to make our stay perfect. The food was outstanding. Wait til you experience the breakfast! Wow! Every nook and cranny of this delightful hotel was worth the visit. All the stress melts away as you take in the forest air and enjoy the tranquility of the setting. One of our favorite travel destinations.

Stayed: August 2018, travelled as a couple
Thank Desertaudrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 June 2018

I am torn between a 4-5 star and a 1 star rating.
Lets start with the pros. Beautiful building inside and out. Very friendly staff, excellent breakfast buffet, nice rooms. Good kitchen. Great chimney lobby hall. Very quiet.
Everything, nearly, to make this hotel a real treat.
And the cons: Ultra complex lighting system. In order to be able to switch off the right lamp in your room you have to read a tightly typed 1 page manual. Totally crazy.
They ”offer” free wifi in the rooms. This borders on a cheat. The wifi signal in our room was extremely week and fluctuated between zero and nearly zero. The 4 different password/user combos given to us over a 24 hours time span did not work, not one. In short, the hotel does not offer wifi connectivity at all. The hotel has outsourced the internet service to an outside organization which seems to give a damn. Or went belly-up some years ago.
And since the hotel is in a somewhat remote spot there is no cell phone coverage by any of the major providers. You’re really stuck!
The spa was under recon, somewhat strange to do this at the start of the tourist season but you get a 30% reduction on the published room rates.
Additionally you get a bottle of bubbly in your room. This is more of an insult than an excuse. It is a 3 euro bottle of sweet dishwater from a discount store. In a five star hotel!! Shows the managements appreciation for their guests.
It still annoys me while writing this, so I’ll stay with 1 star. What a pity.

Room Tip: Ask for a room with functioning internet access! They're rare.
  • Stayed: June 2018, travelled with family
    • Value
    • Rooms
    • Service
Thank Samuel80337
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edmund D, Inhaber at Relais & Chateaux Hotel Jagdhof Glashuette, responded to this reviewResponded 5 July 2018
Google Translation

Lieber Samuel80337,

toll, dass Sie mit unserer Hotelleistung, der Umgebung und unserem Restaurantservice sehr zufrieden waren. Herzlichen Dank für Ihr Kompliment für unsere Hotel- und Restaurantleistung.

<Mea culpa, maxima culpa!>

Mit diesem lateinischen Ausdruck möchten wir uns in aller Form bei Ihnen entschuldigen, dass die Leistungen unserer Zulieferer Deutsche Telekom für Internet und Telefonprovider für den Handyempfang nicht in Ordnung sind.

Nach Recherchen sind Sie Hersteller und Verkäufer von Antennen für Internet und anderen Produkten, und wir können deshalb nicht verstehen, dass Sie uns hierfür schlecht bewerten, denn Ihnen als Fachmann ist sicherlich bekannt, dass die Handyverbindung und die Internetverbindung in Deutschland, vor allen Dingen auf dem Lande, manchmal schwach ist und zu wünschen übriglässt.

Ihre Bewertung befremdet uns sehr. Generell stellen wir klar, dass wir konstruktive und objektive Kritik gerne und dankbar annehmen, schafft diese doch die Möglichkeit, evtl. Missstände zu klären und abzustellen.

Ihre geäußerte Kritik ist unserer Meinung nach nicht objektiv und auch in Ihrer Ausdrucksweise sehr befremdend.

Da Sie uns ja mitteilten, dass die gesamte Hotelleistung sehr gut war, können wir nicht verstehen, dass Sie uns mit „ungenügend“ bewertet haben. Warum tun Sie so etwas? Wir können dies nicht nachvollziehen, vor allen Dingen, da es Ihre Lieferanten und Ihre Geschäftspartner sind, die für dieses Defizit zuständig sind.

Bitte seien Sie gewiss, dass wir alles tun, um unsere Gäste zufrieden zu stellen!

Wir werden im Jagdhof – vom Lehrling bis zum Chef – das bleiben, was wir sind:
„FREUNDE UNSERER GÄSTE UND GASTGEBER MIT LEIB UND SEELE“.

Wenn Sie mehr Wert auf Top-Internet und Top-Handyanschluss legen, ist das Leben in der Natur und auf dem Lande sicherlich nicht ideal. Man sollte dann besser ein Stadthotel der großen Hotelketten buchen, denn da sind die Leistungen der Anbieter durch die Infrastruktur auch besser.

Sie sollten einmal über Ihre Bewertung nachdenken, denn die entspricht nicht Ihrer Zufriedenheit der angegebenen Hotelleistung und ist somit nicht korrekt.

Wenn Sie einmal Ruhe, Naturidylle, grenzenlose Gastfreundschaft, Zeit zum Nachdenken, Romantik und Wohlgefühl und kulinarischen Genuss brauchen, sind wir Ihr Hotel, denn wir sind da, wo die Natur wohnt.

Wir grüßen Sie ganz herzlich aus dem schönen Relais & Châteaux Hotel Jagdhof Glashütte aus dem Wittgensteiner Bergland, wo Sie noch Gastgeber aus Leidenschaft finden.

Ihre Familie Dornhöfer und alle „Jagdhöfer“

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 April 2018

On the basis of many positive feedbacks, we decided to order few days in the hotel Relais & Chateaux Hotel Jagdhof Glasgutte.

Unfortunately we were a bit disappointed. The halls and our room were quite dark and furniture was obsolete. In addition the SPA space was not as described in feedbacks and reviews on the internet. At the time we went to SPA there were no towels, even water to drink ?! The SPA space looked quite used and obsolete. Our room was very dark, and despite good reviews on cleanliness and good service at a moment we found out we do not have a soap in the bathroom ?!

We spent three days in the hotel, as we had a demi-pension, we were supposed to have a dinner each evening in the restaurant, but.... Each evening we had to explain to a waiter that we are having a demi-pension, always waiter left and went somewhere to "discuss" our "demand"?! Last evening, the head waiter came and said "I have no knowledge, that you are having a dinner"...came back in 20 - 30 minutes, during which we were quite embarrassed and keen to leave without a dinner...finally he came back and offered us a dinner, we did not enjoy at all...

The corridors of the hotel were always full of smoke because of bad functioning of fire-place in the main hall...

As regards hiking possibilities, there were not that much, as described by the hotel.

in general, we were disappointed and we did not get what we expected for a lot, lot of money we paid. Certainly it is not 5 star hotel, maybe 4 stars....

  • Stayed: June 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank Sanyo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 November 2017 via mobile

The experience this hotel has imprinted in my and husband minds is extraordinary. The hotel itself is really cozy and warm. The staff is super friendly and welcoming, they pay attention to the tiniest detail and ensure your stay is pleasurable. And when they say they want you to feel like part of the family they really mean it and act on it. I would definitely come back to the hotel different time of the year and try some of the activity they have around the area along with hiking, horse back riding, and hunting ( for mushrooms maybe)
The dinner we had was amazingly delicious and refined. The breakfast is scrumptious with wide array of fresh produce and baked goods.
I would definitely recommend this place for honeymooners as it's sort of isolated yet dreamy, with reasonable options of activities.

And millions thanks to the amazing staff that made me feel part of their family.

Stayed: August 2017, travelled as a couple
Thank lamees a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 July 2017

We stayed here at the end of June. We were very skeptical, certainly would never had found it without our GPS. However, what a surprise, we really loved the place. The check-in process is a little cumbersome and the fireplace on in the middle of summer was a little comical. The room was perfect made ready for our two little dogs. The hotel is very dog friendly and have lots of place for dogs. We took a dip in the indoor pool (nice) and had a nice sweat in the sau-na. We had pre drinks in the piano bar, very very very nice bar man who made excellent drinks. (The Moscow Mule is excellent). Ate in one of the three restaurants for some nice oysters and ribs. When we came back to the room the free mini bar was restocked, as well as turn down. Slept very nice only to be awaken to the sounds of birds waking up. Had the most amazing breakfast before checking out. I mean they had everything in the set up. Simply im-pressive. Highly recommend this place for a weekend getaway. Will definitely return.

  • Stayed: June 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank ElVikingo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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