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“Some good, some not so good”
Review of Stonegate Resort

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Stonegate Resort
Reviewed 12 March 2017

To begin with, let me say I'm writing as an English traveller who has skied in Canada several times since 2009.

The Good
The private hot tub was wonderful, couldn't fault it, and unit spec is of a very good standard too. Building One is genuinely ski-in/ski-out, but with the new building planned to go alongside Building One, I do wonder how much of a true ski-in/ski-out venue it will be for the 2017/2018 season.

The not so good
Sound proofing isn't great. From the bedroom in our unit you could hear the external doors squeak as they opened (easy to fix tho, surely, with a squirt of WD40) and closed. The worst noise came from the unit above us where we could hear their footsteps and furniture being moved about all the time. One evening the people above us decided to have a party and then a massive row, breaching the 'no noise between 11-7 rule' and keeping me awake well into the wee small hours. When we mentioned this at the Central Reception desk we were rather rudely told we should have called them while it was ongoing and not waited until the next day to report it. With there being no reception or staff on site at the Stonegate tho I don't know what a call to the Central Reservations team would have achieved.

There is no food outlet on site. We arrived late on a Friday evening and expected to be able to order room service or at least eat in an on-site restaurant. There is nothing on site however, the 'cafe' mentioned on the limited website is nothing more than a coffee machine, in the 'amenity centre' which closes at 7pm. There was a small food place in Building Two, but it closed the day after we arrived and even so without a map or information on the resort in the unit, I doubt we would have been able to find it. You can order a delivery from the resort supermarket to be in your room on arrival, but we didn't find out about this until we arrived in resort.

As mentioned, there isn't a map of Stonegate or any information at all in the unit, so working things out can be a bit of a challenge.

The amenity centre is open from 9-1 and then from 3-7, so no opportunity to use the gym before skiing and no opportunity to spend the evening in the games room. And alcohol is banned from most of the rooms in the amenity centre. The hot-tubs (which are way smaller than the resort photo indicates) are only open from 3:30 and get rather busy with lots of noisy kids splashing about.

And finally, there is no easy walk out of the resort to the village. You either have to walk up the piste into the village, which can be a bit treacherous of an evening as there is night skiing at Big White, or you have to walk up the road, which was snow and ice covered and therefore quite slippy, and the road is busy.

We probably won't return to Big White, for a number of reasons, but if we did plan on returning, we would look at staying somewhere other than Stonegate.

  • Stayed: February 2017, travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank TlaT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCR, Manager at Stonegate Resort, responded to this reviewResponded 8 May 2017

Dear TlaT,

Thank you for taking your time to provide a review for others in the snow-seeking travel community. On behalf of the associates and management at Big White Ski Resort I am very sorry to hear that Stonegate Resort did not exceed your expectations and I appreciate your constructive feedback. I hope you were able to have any issues resolved by speaking with our Central Reservations department, which is available 24/7 during the operating season.

If Stonegate Resort was not the right fit for you, there are other options for ski in/out accommodation at Big White Ski Resort available through Central Reservations. To this end, I would love the opportunity to welcome you back for another visit in the near future!

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1 - 5 of 36 reviews

Reviewed 1 February 2017

We were happy from the check-in experience, to the underground covered parking, lockers for our equipment, the ski in/out + proximity to the village and the unit itself (2B/2b w/private hot tub unit #1202) ... until we went to bed and found both beds to be rock hard. After a hard day of skiing, your body needs support but a rock isn't it. Unfortunate as everything else here was great.

  • Stayed: January 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank SheilaH19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCR, Manager at Stonegate Resort, responded to this reviewResponded 8 February 2017

Dear SheilaH19,

Thank you for providing your comments about your recent stay with us at Big White Ski Resort. We really hope you enjoyed your time with us and we appreciate your feedback regarding the mattresses. We hope to welcome you back for another visit soon!



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Reviewed 18 January 2017

We have been staying here every year for the past 3 visits to Big White, always came back here because it's been nice and quiet after a day on the slopes. The year was very different. Every night we've had kids running around in the corridor, shouting and yelling, like they're on a playground. Very disappointing.

Stayed: January 2017, travelled as a couple
3  Thank Tracee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCR, Manager at Stonegate Resort, responded to this reviewResponded 8 February 2017

Dear Tracee S,

Thank you for providing your feedback and comments about your recent stay with us at Big White Ski Resort.

If you would like to speak with us directly about any issues you encountered during your stay at Stonegate Resort, I have provided my direct contact information in a message to your profile inbox.

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Reviewed 8 January 2017

The apartment was spacious. The kitchen was pretty sparsely equipped. It was located very close to the village which was an advantage if you were not skiing. The ski in ski out option was also great. The staff were all very friendly and serviced the apartment well. The hot tubs were great.

Room Tip: All rooms had a view.
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  • Stayed: December 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank JMcMau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCR, Manager at Stonegate Resort, responded to this reviewResponded 9 January 2017

Dear JMcMau,

Thank you for taking the time to provide feedback regarding your recent stay with us at Big White Ski Resort. We are pleased to hear that your stay at the well-appointed Stonegate Resort was so enjoyable and we hope to welcome you back for another visit soon!

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Reviewed 3 January 2017 via mobile

I have to agree with other comments. The place is aesthetically very nice. Has a w/d which I did not expect. Ski lockers, Game room and cinema a plus but yes they charge you for a coffee in the amenity center and you need exact change. Bummer. Have to also agree the hot tub is noisy. Here are also all kinds of signs in the room about "daily service." Didn't happen. And if they did come it was at awkward hours from 4-6pm. Why. We also stayed 5 nights and never got the full service. They staff did come again in the evening but we were trying to get ready for dinner. The "desk staff" at the central reservation desk was also weak as well. And lastly the location is horrible. Yes it is ski in ski out but you are forced to go down to the lowest beginner area to take the gondola up. It can be crowded. Then you have to hike up the ski run to get into the village. Not cool in near zero weather and sliding on ice back down in just snow boots. And there is no direct way to walk through the streets as well. And lastly when we left this morning to catch the 3 am shuttle to the airport I had to walk in -20F to return the keys to the stellar Cen Res desk staff instead of just leaving them in the room. Anywa the mountain turn out nice but there are better places to stay I'm sure.

Stayed: January 2017, travelled with family
2  Thank Russell J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCR, Manager at Stonegate Resort, responded to this reviewResponded 9 January 2017

Dear Russell J,

Thank you for taking the time to provide feedback regarding your recent stay with us at Big White Ski Resort. I am concerned about some of the issues you encountered during your stay and I'd really like the opportunity to discuss this further with you at a time that is convenient for you. To this end, I have provided my direct contact information in a message to your profile inbox.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Stonegate Resort

Address: 5300 Big White Rd. | Big White Ski Resort, Big White, British Columbia V1P 1P3, Canada
Region: Canada > British Columbia > Okanagan Valley > Big White
Hotel Style:
Ranked #8 of 15 Speciality Lodging in Big White
Price Range: €215 - €601 (Based on Average Rates for a Standard Room)
Number of rooms: 36
Official Description (provided by the hotel):
Stonegate Resort is responding to an ever-increasing demand for more sophisticated on-site amenities for skiers and non-skiers alike. Take a dip in the heated indoor/outdoor pool or soak in one of the whirlpools, re-energize with a workout in the fitness centre, try your luck at billiards in the lounge or watch your favorite sport on the 65” big screen. Hit the games room for a competitive game of foosball or Wii Sports, watch a movie in the 18-seat Stonegate theatre or just enjoy a hot chocolate or cappuccino at the coffee station. ... more   less 

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