To begin with, let me say I'm writing as an English traveller who has skied in Canada several times since 2009.
The private hot tub was wonderful, couldn't fault it, and unit spec is of a very good standard too. Building One is genuinely ski-in/ski-out, but with the new building planned to go alongside Building One, I do wonder how much of a true ski-in/ski-out venue it will be for the 2017/2018 season.
The not so good
Sound proofing isn't great. From the bedroom in our unit you could hear the external doors squeak as they opened (easy to fix tho, surely, with a squirt of WD40) and closed. The worst noise came from the unit above us where we could hear their footsteps and furniture being moved about all the time. One evening the people above us decided to have a party and then a massive row, breaching the 'no noise between 11-7 rule' and keeping me awake well into the wee small hours. When we mentioned this at the Central Reception desk we were rather rudely told we should have called them while it was ongoing and not waited until the next day to report it. With there being no reception or staff on site at the Stonegate tho I don't know what a call to the Central Reservations team would have achieved.
There is no food outlet on site. We arrived late on a Friday evening and expected to be able to order room service or at least eat in an on-site restaurant. There is nothing on site however, the 'cafe' mentioned on the limited website is nothing more than a coffee machine, in the 'amenity centre' which closes at 7pm. There was a small food place in Building Two, but it closed the day after we arrived and even so without a map or information on the resort in the unit, I doubt we would have been able to find it. You can order a delivery from the resort supermarket to be in your room on arrival, but we didn't find out about this until we arrived in resort.
As mentioned, there isn't a map of Stonegate or any information at all in the unit, so working things out can be a bit of a challenge.
The amenity centre is open from 9-1 and then from 3-7, so no opportunity to use the gym before skiing and no opportunity to spend the evening in the games room. And alcohol is banned from most of the rooms in the amenity centre. The hot-tubs (which are way smaller than the resort photo indicates) are only open from 3:30 and get rather busy with lots of noisy kids splashing about.
And finally, there is no easy walk out of the resort to the village. You either have to walk up the piste into the village, which can be a bit treacherous of an evening as there is night skiing at Big White, or you have to walk up the road, which was snow and ice covered and therefore quite slippy, and the road is busy.
We probably won't return to Big White, for a number of reasons, but if we did plan on returning, we would look at staying somewhere other than Stonegate.
- Official Description (provided by the hotel):
- Stonegate Resort is responding to an ever-increasing demand for more sophisticated on-site amenities for skiers and non-skiers alike. Take a dip in the heated indoor/outdoor pool or soak in one of the whirlpools, re-energize with a workout in the fitness centre, try your luck at billiards in the lounge or watch your favorite sport on the 65” big screen. Hit the games room for a competitive game of foosball or Wii Sports, watch a movie in the 18-seat Stonegate theatre or just enjoy a hot chocolate or cappuccino at the coffee station. ... more less