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All reviewsgames roomski lockersprivate hot tubthe kitcheneasy walkcoffee machineamenitybasementbuildingamenitiesaccesscondotubssnowslopesskiingfootsteps
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Reviewed 1 February 2017

We were happy from the check-in experience, to the underground covered parking, lockers for our equipment, the ski in/out + proximity to the village and the unit itself (2B/2b w/private hot tub unit #1202) ... until we went to bed and found both beds to be rock hard. After a hard day of skiing, your body needs support but a rock isn't it. Unfortunate as everything else here was great.

  • Stayed: January 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank SheilaH19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCR, Manager at Stonegate Resort, responded to this reviewResponded 8 February 2017

Dear SheilaH19,

Thank you for providing your comments about your recent stay with us at Big White Ski Resort. We really hope you enjoyed your time with us and we appreciate your feedback regarding the mattresses. We hope to welcome you back for another visit soon!



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Reviewed 18 January 2017

We have been staying here every year for the past 3 visits to Big White, always came back here because it's been nice and quiet after a day on the slopes. The year was very different. Every night we've had kids running around in the corridor, shouting and yelling, like they're on a playground. Very disappointing.

Stayed: January 2017, travelled as a couple
3  Thank Tracee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCR, Manager at Stonegate Resort, responded to this reviewResponded 8 February 2017

Dear Tracee S,

Thank you for providing your feedback and comments about your recent stay with us at Big White Ski Resort.

If you would like to speak with us directly about any issues you encountered during your stay at Stonegate Resort, I have provided my direct contact information in a message to your profile inbox.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 January 2017

The apartment was spacious. The kitchen was pretty sparsely equipped. It was located very close to the village which was an advantage if you were not skiing. The ski in ski out option was also great. The staff were all very friendly and serviced the apartment well. The hot tubs were great.

Room Tip: All rooms had a view.
  • Stayed: December 2016, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank JMcMau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCR, Manager at Stonegate Resort, responded to this reviewResponded 9 January 2017

Dear JMcMau,

Thank you for taking the time to provide feedback regarding your recent stay with us at Big White Ski Resort. We are pleased to hear that your stay at the well-appointed Stonegate Resort was so enjoyable and we hope to welcome you back for another visit soon!

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Reviewed 3 January 2017 via mobile

I have to agree with other comments. The place is aesthetically very nice. Has a w/d which I did not expect. Ski lockers, Game room and cinema a plus but yes they charge you for a coffee in the amenity center and you need exact change. Bummer. Have to also agree the hot tub is noisy. Here are also all kinds of signs in the room about "daily service." Didn't happen. And if they did come it was at awkward hours from 4-6pm. Why. We also stayed 5 nights and never got the full service. They staff did come again in the evening but we were trying to get ready for dinner. The "desk staff" at the central reservation desk was also weak as well. And lastly the location is horrible. Yes it is ski in ski out but you are forced to go down to the lowest beginner area to take the gondola up. It can be crowded. Then you have to hike up the ski run to get into the village. Not cool in near zero weather and sliding on ice back down in just snow boots. And there is no direct way to walk through the streets as well. And lastly when we left this morning to catch the 3 am shuttle to the airport I had to walk in -20F to return the keys to the stellar Cen Res desk staff instead of just leaving them in the room. Anywa the mountain turn out nice but there are better places to stay I'm sure.

Stayed: January 2017, travelled with family
2  Thank Russell J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCR, Manager at Stonegate Resort, responded to this reviewResponded 9 January 2017

Dear Russell J,

Thank you for taking the time to provide feedback regarding your recent stay with us at Big White Ski Resort. I am concerned about some of the issues you encountered during your stay and I'd really like the opportunity to discuss this further with you at a time that is convenient for you. To this end, I have provided my direct contact information in a message to your profile inbox.

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Reviewed 29 December 2016

The Condo (2 bed) was spacious, well furnished, and clean. The kitchen could use a few more of the essentials (spices, sauces etc) if you actually wanted to cook meals there.

The living area is comfortable and our children enjoyed the large TV and Xbox system.

The master bedroom was the most disappointing thing in the condo, the bed is small and the mattress very hard. Worst of all is the Hot tub that is situated just outside the bedroom that was very noisy and could not be silenced.

The building had an amenity centre that was enjoyable but the 'opening' hours were bizarre. There is a coffee area but it was not open until 9am, this should be more like 7am in a ski resort, The pool was only open from 3:30 to 7pm not very friendly for non skiers or if you wanted a day off. Finally charging you for a coffee from a machine is just a bit cheap, especially as the condo rental was not.

  • Stayed: December 2016, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Simon B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCR, Manager at Stonegate Resort, responded to this reviewResponded 3 January 2017

Dear Simon B,

Thank you for taking the time to provide feedback regarding your recent stay with us at Big White Ski Resort. We have passed along your concerns regarding to the Stonegate amenities centre to the facility operator. Further, at the soonest guest check-out we will be looking into the mattress that you’ve mentioned in your review.

We hope to welcome you back for another visit in the near future. Let it snow!

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