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Jonathan L

Very Disappointed

1.0 of 5 bubblesReviewed 1 Mar 2020
After searching for accommodation for our ski holiday to Les Gets the Le Labrador hotel seemed like the perfect choice. I booked a weeks stay for a week at the beginning of March 2020. My wife and I arrived early evening and were shown to our apartment, immediately we voiced our concerns that the room was cold and the radiators were on full, I later discovered that the heating is controlled by the hotel so the room does not have an adjustable thermostat so you have no control. It warmed up eventually but not a good start. We then found the rubbish bin was full from the previous guests, not what you would expect from a 4 star, and the response from the young lady in reception was these things happen not an apology that would have helped. There are no power plugs by the beds so as to charge your phone which is very frustrating in this modern age.
The bathroom is very small, it has the smallest bath that I have ever seen
Then the worst thing is the noise from other guests, it is like they are continually moving furniture about. I have never stayed anywhere as noisy as this hotel it is unbelievable.
There are some positives, the beds are comfortable and the apartment is well kitted out with everything that you need. The shower has plenty of hot water and the views are fantastic from the balcony.
So that wraps up my review, a disappointing hotel/apartment that could be so much better with a little care and extra attention to detail
Date of stay: March 2020
Trip type: Travelled as a couple
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Marie Rose G, Propriétaire at Hotel Le Labrador 1971, responded to this review
Responded 3 Mar 2020
Dear madam, dear sir,
we take note of your comments.
We hear all of your comments and are sorry that our residence does not meet any of your expectations.
However, we strive to offer quality accommodation and a professional welcome season after season.
Hopefully the end of your stay will be better.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    Reviews (156)
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    6 - 11 of 156 reviews
    Reviewed 1 March 2020

    We are staying in apartment 8. Very cold on arrival. You’d have thought they would ensure the room was warm on our arrival. No sockets in bedroom to charge phone apart from lamp. Tiniest bathroom and bath we had ever seen. The enjoyment of soaking in the tub after a days skiing was impossible unless you were a child. It is also very dated.

    The kitchen bin had not been emptied from previous guests and when we spoke to the receptionist about this she replied ‘these things happen’....imagine our disgust. Is this a 4 star attitude?

    Beautiful views but apartment far from cozy. Rude receptionist.

    We stay in Les Gets every year but will not return here. An unapologetic front of house is very off putting. The unrelaxing bathroom/tub a real negative.

    Date of stay: March 2020
    Trip type: Travelled as a couple
    Thank Daryl L
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Marie Rose G, Propriétaire at Hotel Le Labrador 1971, responded to this reviewResponded 3 March 2020

    Dear madam, dear sir,
    we take note of your comments.
    We hear all of your comments and are sorry that our residence does not meet any of your expectations.
    However, we strive to offer quality accommodation and a professional welcome season after season.
    Hopefully the end of your stay will be better.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 14 February 2020

    Loved this place. The staff are super welcoming and friendly. Rooms are very comfy, great beds, and very very quiet. It was super warm and cosy, returning from a day skiing; lockers by the door, boot warmers, wood fire where they serve tea and cake daily, lovely sauna/hottub/steam room .... it was fab. Breakfast was lovely. Decor and ambience is super comfy, traditional French style, lots of Alpine themes, very traditional rather than modern chic, but stylish nonetheless. We had a very relaxing few days.

    Date of stay: February 2020
      • Location
      • Sleep Quality
      • Service
    1  Thank Sydney991
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 5 February 2020

    Another excellent stay in this lovely friendly hotel. We have stayed elsewhere in Les Gets but the rooms have always been noisy. The breakfast is excellent and everything was very fresh. The ladies at breakfast were lovely.

    Room tip: Very Comfortable bed and a very quiet hotel
    Date of stay: February 2020
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with this hotel
    1  Thank Oliverbyatt
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Marie Rose G, Propriétaire at Hotel Le Labrador 1971, responded to this reviewResponded 6 February 2020

    Dear Mister Byatt,
    thank you very much for your comment, we were pleased to welcome you in Labrador !
    See you next time.

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 22 January 2019

    I can totally recommend Le Labrador. Central location, relatively convenient for lifts and facilities. We stayed in a family room which was modest but very comfortable. The staff are welcoming, obliging, professional and went out of their way to help and advise. My I would happily, indeed look forward, to a further stay.

    Date of stay: January 2019
    • Trip type: Travelled with family
      • Value
      • Location
      • Service
    1  Thank ianwomack
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 28 March 2018

    This was a really pleasant 3 night stay in this friendly, family-feel hotel. We were two chaps on a ski weekend sharing a twin room on the 3rd floor with a nice view over the village and to the mountains beyond. We didn't have dinner, though the restaurant looked nice, but breakfast was very adequate though nothing special. Our only complaint? The room was so HOT! We tried turning off the vast radiator but even that did not seem to bring the temperature down too much.

    Date of stay: March 2018
    • Trip type: Travelled with friends
      • Value
      • Sleep Quality
      • Service
    1  Thank MatthewHeath
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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