We stayed for a weekend at the beginning of feb school holidays.
The staff were incredible they go above and beyond to accommodate every request, hence the rating.
However a few things let this hotel down:
Pillows - awful, rock hard.
The TV in our rooms was broken, we only found out when we got back to our room on the last, by which point it was too late to do anything about.
The rooms are very dark, it can be tricky to do makeup.
Not a fan of having to pay extra for the spa as an in house guest, surely this should be factored into the nightly rate?
Also we didn’t have enough space to get clothes out of our case.
They had locked draws taking up a lot of space in the room which we presume is used for storage for regulars!?
Thanks to the team, we hope the above feedback helps.