Most rooms have not been renovated since what seems like the 80s. They are not particularly clean. The overall decor is very unwelcoming and in very bad taste which even a motel would beat. We had an incident this evening as my family (10+ of us were staying here) were having dinner and ordered a "piece" of cheese. Instead, we got several plates of cheese and were charged 150 euros for the cheese. The lovely waitress Swann misunderstood and admitted to her mistake (it happens). When contesting the bill, Florence the rude receptionist got involved and said that if we were not going to pay, it was Swann's fault and she would have to pay from her salary. First of all, what was her right to make such a decision? Secondly, who even says anything like this? We settled the bill needless to say and spent the remainder of the evening boosting Swann's morale and telling her she had a bright future ahead of her as soon as she would leave this joke of a property. For 160 euros per night, what you get is terrible.