I booked a room online in March. I knew that it was to be a simple barebones room, and I have no problem with that. After searching for the hotel for 45 minutes, I called for directions and was told to go to the Terrace Poulard reception. I should have done this sooner, but they should have explained this in the confirmation email. Upon arrival, I was told that I did not actually have a room. WHAT!?! They had already taken my money for the reservation. I have wanted to visit Mont Saint Michel since I was 10, when I first began to learn French. Because of this I purposely booked an affordable room ON THE MONT. To be told that I was moved to a Hotel on the mainland was devastating. Once arriving at the place they booked me into, I was told that there wasn't actually a reservation for me. Again, WHAT!?! Finally finding someone to properly translate because it has been a while since I used my French. They called the hotel, and my reservation is someone else's name. So clearly they swapped me with someone else. A large tour group was checking in right before me, so it was probably them. To say I am disappointed is an understatement. The place they booked me into is barebones with a view of a parking lot. If I was looking out at the tops of the buildings on the Mont this would be fine, but on the mainland and a parking lot. NO WAY.
- Official Description (provided by the hotel):
- Bienvenue au Saint-MichelLe Saint-Michel est un hôtel de charme situé au pied de l'abbaye avec vue sur les remparts du XIVe siècle et sur la baie du Mont Saint-Michel.Ses chambres tout confort sont équipées de salles de bain privatives, de téléviseurs écran plat et de téléphones directs.Son restaurant panoramique vous offrira une vue magnifique sur la baie du Mont Saint-Michel et vous proposera ses délicieuses spécialités de fruits de mer, de grillades et d'agneau de pays. ... more less