Incompotent and unprofgessional. After waking up due to the heat in the room I called the night clerck. At 04.00 he came up and acknowledged the tempreture. 22 degrees (c) in the room while the airco had been set for 18 all day. This is normal he said. In the morning at 08.00 we went for breakfast. We filled our complaint at the reception and asked to speak to the manager at check out. When we returned the manager was nowhere to be found, nor would he come on the phone. The friendly receptionist clearly was not educated to deal with unsatisfied customers. At a 4 star hotel its unexceptable for no one in charge to be present at the time of check out and breakfast. I asked to be called back to discuss this atrocity, but as you guess I am still waiting on the call. Later I found out that in the night the outside temprature was lower than inside with the airco on. Bassicly its just a big noisy ventilator. 4 star hotel...... better think again. Tremendous uneducated staff, a coward of a manager and a hotel that must have seen better times.
- Free Wifi
- Free parking