Been in Hermitage just for 1 night.
I'm removing one star for each of the following:
1 A living beetle in room
2 A dead spider under a pillow
3 An air conditioning system sounding like a broken bulldozer
4 An artistic burnt bus in the parking (no kidding, take a look at the pic)
5 A firefighting system completely sealed with aluminum paper: clearly someone before us had wanted to smoke in the room. Now the question arises: have the room been cleaned before our arrival?
After presenting al these problems we received some excuses and a discount: maybe the only good point of the hotel is the price.
Breakfast was no more than decent: very few choices of sweet food, some more option for salty food. Not very good for south European customer like an Italian.
Interesting the only toaster present with broken timer knob making it barely usable: Amazon is full of options, might be an idea for a future investment.
Overall is a pity.
The structure would be very interesting, despite having a huge need for a refurbishment, and the position is nice because of a spectacular view on the Pistoia-Prato-Florence valley.
Even some of the employees seems quite prepared, but there is clearly a management issue in this hotel.
You would expect a lot more from an italian 3 stars hotel: now it is definitely not recommended.More
- Free parking
- Free Internet