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T-Traveller68
Prague, Czech Republic

Awesome relax

5.0 of 5 bubblesReviewed 28 Aug 2021
High standard hotel, very well furnished - rooms decorated with taste and fantastic wellness area. Excellent food (a bit pricey though). The only deception was the wine by the glass.
Very good location to hike in the Beskydy - beautiful region.
Not cheap, but worth the money.
Date of stay: June 2021
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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      Reviews (90)
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      4 - 9 of 90 reviews
      Reviewed 13 December 2020

      Fabulous dining, nice wellness, kind and helpful staff, cosy rooms, everything just perfect for the smooth relaxation. It was my 3. rd and definitelly not the last one stay. Absolutely recomendedable..

      Date of stay: December 2020
        • Sleep Quality
        • Cleanliness
        • Service
      Thank Miloslav J
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Jana Tomanova, Generální ředitel at Grandhotel Tatra, responded to this reviewResponded 19 January 2021

      Dear Guest,

      Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

      Sincerely,
      Team of Grandhotel Tatra

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 13 March 2020

      Do not recommend this hotel at all. Booked a weekend break here to stay with my partner and have a relaxing get away. We received an email stating they are not sure if my booking would be canceled and would update us with more information. We are due to check in at 14:00 and they have still not given us the information if it is cancelled or not at 10:00am. It is a 4 hour drive from where we live meaning we should have already set off but have no update. Now they are stating they will not refund our booking and are only willing to change the date. This is unacceptable, if you are not aware the EU domiciled consumer can withdraw from any distant contract in the time limit of 14 days if the service is not immediately provided which in this case it is not. They also do not state during the booking flow to gather consent of there customers to waive the legal right meaning this is applicable. We again will email you about this matter, if not again fail to provide us a full refund we will follow up with legal action due to the lack of diligence shown by your reception staff.

      Date of stay: March 2020
      Trip type: Travelled as a couple
      Thank Dan S
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 8 March 2020

      It is a very nice and pleasant mountain hotel, decorated in the style of wood and stone.
      We had a small but cozy room with a nice view of the village and the mountains. We also enjoyed wellness, especially the outdoor yakuzi spa. But the best point (for me) was food. The food in this hotel was absolutely amazing! Excellent cuisine, the chef is a master! The hotel restaurant is pleasantly furnished, with a view of the mountains and with an interesting view through the restaurant floor to the hotel's wine shop. It's a pleasure to eat in this restaurant!
      The staff was very polite, nice and smiling. We were pleasantly surprised by the welcome drink. This hotel is ideal for romantic stays...
      We enjoyed every moment of our stay in this hotel and sometimes we would like to go back there.

      Date of stay: January 2020
        • Sleep Quality
        • Cleanliness
        • Service
      Thank ogl68
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      Reviewed 3 August 2019

      Peaceful, Romantic and Great Stay at the hotel. Friendly staff special at the restaurant Mr. Matus. I would recommend this hotel to everybody is so peaceful, clean, romantic with outstanding design from the reception to the hotel rooms. Great view from the restaurant. Comfy rooms and amazing spa.
      Only I was disappointed of dinner buffet :( food cold and not really good variety for foreigners, but thanks god breakfast been outstanding :)
      I will definitely will comeback one day..

      Room tip: room with mountains view
      Date of stay: July 2019
      • Trip type: Travelled as a couple
        • Value
        • Location
        • Service
      2  Thank lenasek85
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      JitkaK81, Generální ředitel at Grandhotel Tatra, responded to this reviewResponded 4 August 2019

      Dear Guest,
      Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!
      Sincerely,
      Team of Grandhotel Tatra

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
      Reviewed 5 February 2019

      Top-class hotel in Velke Karlovice. Nice interior and décor. Sat on the outdoor balcony for dinner and the food quality and presentation were top-rate. Friendly, courteous staff and accommodating to guests of all ages.

      Date of stay: September 2018
      2  Thank Sroop
      This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
      JitkaK81, Generální ředitel at Grandhotel Tatra, responded to this reviewResponded 6 February 2019

      Dear Guest,
      Thank you for the review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon.

      Sincerely,
      Jana and team of Grandhotel Tatra.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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