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All reviews rooftop terrace la pace special dietary requirements group booking excellent job breakfast was amazing breakfast staff cakes fresh fruit walk in shower memorable stay early september the staff were extremely helpful stay at this hotel again seven nights old fashioned charm hot and cold food
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Reviewed 14 September 2018

Just back from a week at the Palace Hotel. The staff were extremely helpful and friendly. Breakfast at the hotel was probably one of the best I have seen with a huge choice of foods/fruits/cakes/hot and cold food. The catering staff were always very polite and helpful. The location in Viareggio was great as there is a train station in the town if you don't have a car and can get around Tuscany easily. Viareggio has a mixture of medium-high end restaurants along one stretch of the promenade and slightly less expensive restaurants down the other end. Either way, we found enough to eat.

Room tip: Sea view with Balcony is lovely
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank Peg45London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2018

honestly, I was impressed with every aspect of this hotel, the atmosphere, the staff, the location, the rooms and especially the breakfast. We had a sea front room with a balcony, and I enjoyed hours watching the insane driving and parking of the locals, highly recommended. The bar on the rooftop terrace was excellent, a great place to unwind after a hectic day of swimming in the Med and eating pizza and ice cream (obvs not at the same time). Beach towels are free when hiring a parasol and loungers, and the private beach area is 30 yards or so across the road. Plenty of bars and eateries around. The train station is about 10 minutes walk away and trips to Pisa and Lucca are recommended. One of the best holiday destinations I have ever visited, and one of the best hotels too

Room tip: sea view with balcony
Date of stay: August 2018
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank RoadEnder65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 August 2018

Stayed at the Palace Hotel in August 2018 for 4 nights. Room was clean but very small, felt, that the walls needed, to be painted, the bathroom area was nicely renovated, but also quite small. Public areas in the hotel are pleasant and the breakfast buffet is excellent! Some of the staff was helpful and friendly, especially Francesca, thank you, Francesca, for your excellent job, but some of the staff was not helpful, unfortunately! Hotel is conveniently located in 2-3 min. walking distance from the beach but you can not spend time on the beach, we were told by the beach guard, without paying to the hotel for the beach chairs and the umbrella daily cost of 25EU, do we want to use those chairs or not didn't really matter. It was a surprise, so we were buying those chars with the umbrella and practically didn't use them, preferring to get an exercise and sunbath by walking on the long boardwalk after the swimming. As I wrote before we had stayed at the Palace Hotel for 4 nights and had 4 dinners there, but somehow when we were checking out we're charged for 5 dinners and when I pointed it to the concierge, he told me, that it's TOO LATE, because, he already printed the receipt. The taxi to take us to the airport was waiting, the concierge was not helpful and didn't want to address the meter, so we left and it was quite a disappointment.

Date of stay: August 2018
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Lubov A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Palace V, Direttore at Palace Hotel, responded to this reviewResponded 6 September 2018

Good afternoon Mr Lubov,

I do apologize about what happened at your departure time.

I can assure you that it is not our usual working manner but it happened and, now, I can only apologize for it.

Of course I refunded the amount of Euro 56 on your credit card. You will probably see in your bank account in the next days.

I hope that this incident didn't make you forget your positive impression about us, showed in the first part of your review.

Best wishes

Gianfranco Bindi
Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 July 2018

Stayed June 2018 for 1 week after visiting Florence and Siena. Room was great, 2 balconies front and side, kept spotlessly clean. New shower room with everything we needed. Fridge with free water provided each day. Breakfast was 5 star for both food choice, freshness and service. had dinner 1 night - very good but we did not want to eat through a lot of courses each night.
Roof top area and bar was a real bonus.
Did not use the recommended beach club but got a better price at Bagno Maurizio.
Restaurant Olivieri across the road was great.
We have stayed at Grand Hotel Royal and Hotel President before but have to say that the Palace is better in our opinion. Location, staff and food all superb and we will be returning next year!

Room tip: Book a balcony room if possible.
Date of stay: June 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
4  Thank Munro100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 July 2018

Just returned from a week stay all public areas are beautiful good selection for breakfast staff great. We booked a room with sea view and balcony found the room very dated and the bathroom tiny not comfortable at all rooms kept very clean

Date of stay: July 2018
Trip type: Travelled as a couple
2  Thank g0ff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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