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Reviews (183)
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1 - 6 of 183 reviews
Reviewed 22 July 2017

I decided to stay at City Hotel for 2 nights during a business trip purely due to its location and proximity to the city center. While the hotel has certainly been maintained and the rooms recently renovated, it seems that only select features were actually updated – leading to an interesting mix of old and new. However, my colleague and I were surprised with an upgrade to spacious rooms with balconies, which made all the difference. The floor-to-ceiling, wall-to-wall sliding glass doors and massive balcony with a phenomenal view became the highlight of our stay – and are worth the upgrade. Still, I do hope someday the hotel revisits the interior design – I think there is a lot of potential.

  • Stayed: June 2017, travelled on business
    • Value
    • Cleanliness
    • Service
Thank arantanen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2016

no complaints , the room was LARGE and clean, the bed was good and the bathroom all OK. The decor was dated but that didn't bother me as the rest was fine. Reception was efficient and friendly. I would saty there again. The hotel is close to the main station and shops ...plenty of restaurants around that area.

Room Tip: Room 310 was fine
  • Stayed: November 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
2  Thank 768tourist
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 October 2016 via mobile

Reception staff rude and homophobic. Our room was very basic and dated, no tea/coffee/kettle or fridge. Poor water pressure with shower and water temperature fluctuating to just cold after a few minutes. Just terrible.....stay elsewhere and Goodluck.

Stayed: September 2016, travelled as a couple
Thank Sydneycollectables
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 14 October 2016

We are sorry to read this review, usually we accept the criticism , but in this case the review it's really a lie.
The gravity of this charge it's really serious, we don't accept to be called "homophobic staff" , as reviewed is derogatory and offensive, for all the Hotel Staff.
Perhaps it's better for the client an heart- seraching.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2016 via mobile

Well located in Varese.
Hot water took a long time to come and water pressure was not great. TV was complicated to operate.
Room was a good size and the bed was comfortable.
Some staff were a little rude at the beginning.
Ok value.

Stayed: September 2016
Thank paul1967sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 31 October 2016

Dear Guest,

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel in the future!

Sincerely,
The Mnaagement

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2016

This hotel had loçst it's glory 10 years ago but we decided to stay there as it is in the city of Varese. What a pleasant surprise to see that the rooms had been redone: no dirty, smelly carpet but wood on the floor. Good beds, spacious rooms, very clean. Will choose again. Only negative: a bit noisy both street and other rooms.

  • Stayed: September 2016, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank HermKB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 31 October 2016

Dear Guest,

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

Sincerely,

The Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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