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Very good
2 reviews
Outstanding scenery immediately surrounds the villa
Villa Marianna to right of photo
Outstanding scenery immediately surrounds the villa
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Overview
Condo/Apartment -
3 Bedrooms, 2 Bathrooms, Sleeps 8
Spoleto, Province of Perugia, Umbria

Reviews from our community

Very good - based on 2 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Sarah S
1 review
“Good apartment, nice pool, some niggles, hence 3 star rating.”
Reviewed 16 August 2015 for a stay in August 2015

Apartment C is on the first floor (two flights of steps) and has the most beautiful views from the living space windows (the photos for C on the website appear to show the rooms of other apartments). The pool is a good size with good facilities and was thoroughly cleaned every morning. It is not only shared with the other four apartments but with other properties under the same management so could get quite busy, although when we were there, there was mainly only one other family and we were always able to swim. When others came to use the pool we enjoyed chatting and getting tips about good things to see in the area. To get to the niggles - biting flies were quite a nuisance - possibly due in part to the flock of sheep and accompanying dogs (non-aggressive to us) that roamed around the grounds at will. Remember your insect repellant! The management of the properties was a little unreliable at times, although most comments were quickly attended to. Our agreed departure time was altered at the last minute and put down to a misunderstanding on our part (we do not agree) - we complied but it was inconvenient. Unfortunately for us, a former restaurant, previously housed below the apartments, was used the day after our arrival for a large family celebration for much of the day, although we were assured this would not be permitted again. The only apartment in the building that really has its own terrace/patio is B - the other spaces are just around the building and patio furniture was removed for the celebration. The following day, there were very noisy building works in the restaurant from morning to early afternoon, about which there was again no forewarning. On a more positive note, we really enjoyed our week in the area, the apartment was well situated for visiting all the local interest sites and Spoleto was charming. And finally, there was no pressure on guests to do any cleaning - much appreciated, especially as we had to make a swifter than anticipated departure!

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
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Liked best: Views and pool
Liked least: Discrepancies with description and agreed departure time
Travelling group: Teenagers
Would you recommend this hotel to a friend?   No.
  • Would you recommend the location of this property?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management Response
18 Aug 2015
It is unfortunate that our reviewer was disturbed by the 100th birthday party of our partner's brother. It was a very special occasion and we did not think it would go for more than a couple of hours because the old boy tires easily. This was a complete one-off. Never would we knowingly interfere with our guests' tranquillity. So, to hear that there was a disturbance was a shock. As was the discovery that the caterers, without our permission, took the patio furniture from the patio of our reviewer's apartment. Had we been informed as soon as our reviewer discovered it, we would have had the patio furniture replaced immediately. We discovered the absence of the patio furniture ourselves, the next day, at which we immediately retrieved the furniture and replaced in on our reviewer's patio.

We are sorry that the reorganisation of the restaurant furniture, the next day, interfered with our reviewer’s tranquillity. BTW, the restaurant at Villa Marianna is closed between May and Sept in order to give our guests maximum tranquillity.

Contrary to our reviewer's concern that the pool may get busy, the fact is it hardly ever gets busy; it is often quiet and sometimes empty. On the rare occasion it has been busy, our guests seem to like it even more since the pool is large and there is plenty of room for everyone, with lots of umbrellas and sun loungers.

In the countryside, especially when the weather is really hot, there can be horse-flies, which are easily combatted with sun-block, concealing the smell of sweat that attracts them. In the surrounding fields, there are sheep, horses, goats and peacocks, natural inhabitants of a country environment.

Our response to problems or queries is always immediate, which our reviewer observes. Therefore, I do not understand the claim that the management was “ a little unreliable”. Perhaps, this was because the reviewer understood incorrectly that they could depart after 10 am, when it is clearly stated in all the correspondence.

APT C, our reviewer’s apartment, has been reconstructed to contain 3 double/triple bedrooms. It was identical with APT B, where there is an enormous sitting/dining room. Now, APT C has a medium sized sitting/dining room and the 3rd bedroom. So far, I have not had time to take new photos but that this is the case is explained thoroughly in every response to an enquiry.

And, in terms of private outside spaces that our reviewer seemed to think do not exist :

APT A has a spectacular large terrace – seats 8, with sensational views towards Assisi.

APT B has a balcony that snugly seats 4 outside its kitchen window, also with spectacular views towards Assisi.

APT C has an allotted patio space – seats 6, at the foot of a short flight of steps.

APT D has a private patio space – seats 6, in a cul-di-sac, immediately outside its kitchen/diner, which has French Windows that open directly onto it.

APT E has a large patio area, immediately outside the front door of the kitchen/diner – seats any number, with the same amazing views towards Assisi, that APTs A and B also have.

Other than that, we are really pleased that despite our reviewer’s “niggles”, they had a great week, particularly appreciating the spectacular views from their apartment windows, the large spacious and quiet pool and the facilities in general eg WiFi throughout, fully fitted kitchens with microwaves etc, a generous Welcome Pack food, wine and toiletries etc.

Almost 40% of our guests are returners, who come back year after year, to one of our 70 or so apartments, villas and pool properties. We look forward to welcoming back happy guests. But, we do not encourage guests to return, whom we think we cannot please ! We do our utmost to make our guests’ holidays beautifully memorable. And, if we ever fail to achieve this, despite our best efforts, we would be bitterly disappointed.

Fortunately, a review that contains “niggles” is rare !!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2 guests
Adults2
Children0
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