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1 - 6 of 285 reviews
Reviewed 1 August 2020

We hoped it would be okay, BUT everything was much better than expected.
Great service, flexible employees, very good facilities and it is in the middle of a smaller terme-town. You can walk to everything, such as shopping, cafe's and restaurants (but the one on the hotel is the best) - outlet center about 15 minuts from the hotel.
We will be back at this lovely hotel.

Room tip: you can walk to everything
Date of stay: July 2020
    • Location
    • Rooms
    • Service
Thank drechsler1963
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
La Direzione, Proprietario at Grand Hotel Salsomaggiore, responded to this reviewResponded 27 August 2020

Dear Guest
thank you for your kind review. We hope to welcome you again in our Hotel. The Hotel management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 December 2019 via mobile

The facility is lovely and most of the staff very friendly and attentive.

Unfortunately there were several issues that dropped it from initial impressions.

Most significantly was the EXTREMELY loud night club directly across from the hotel that played booming, thumping music until almost 4 am. With another night promising to be the same we checked out a day early as we got NO SLEEP in a 5* hotel!!! There was no apology, no discount or accommodation for our list night of sleep (they considered our ability to leave a day early sufficient!).

The large bed is just two single mattresses pushed together, so a split between the two occurs. They do not have feather pillows or very soft pillows available.

While most of the staff was quite friendly and good, the checkout person was not.

Cannot recommend this place at all. It’s a shame, considering how good the potential is...

Date of stay: December 2019
Trip type: Travelled as a couple
2  Thank mjmccoymd
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GHSalsomaggiore, Direttore at Grand Hotel Salsomaggiore, responded to this reviewResponded 27 December 2019

Dear Guest,
we are really very sorry for your comment and negative judgment influenced by noise from the outside. We understand the reason for your discontent, but wish to point out that the hotel has no discos nearby: it was an exceptional party, organized a short distance from the hotel, not attributable to our management.
During the night, our staff undertook to inform the competent bodies to stop the music. The reception tried to explain you the exceptionally of the music, but finally you decided to leave, we charged no penalty for early departure.
Regarding to mattresses in the room, your bed was composed by 2 single matresses joined by a specific and professional topper, that joins the individual mattresses making the division imperceptible.
The reception is always available for any special request, even for a room change.

We hope, that what happened has been clarified and we hope to have you again as a guest.
Kindest regards
The Hotel Management

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Reviewed 2 October 2019 via mobile

We are spending 2 nights in this flawless, stunning super good value for money hotel and I am very impressed by the size of the room, the romantic decor, the attention to details and the cleanliness overall . We originally booked for 1 night but I was so impressed by the great welcoming from the delightful Christina at the reception that I straight away booked a second night . Everyone is so professional, smiling and helpful. We were grateful to be able to use the spa even for 45 mns before it is closing down and we didn’t feel rush . There is a 2 .5 hours spa experience included in the room price per day and you can pay extra if you want to use it more which is really fair . We have been travelling for now 10 days in different 5* from Sentido to Bagni Di Pisa and this is so far our favourite.

I would suggest to the people who wrote the previous reviews to maybe travel more, to understand that not this is Italy, no Spain and you cannot expect an English breakfast as an option everywhere. But also and mostly understand that there a cost to everything and that hotel is extremely good value for money . You should never except freebee in an hotel , and if you have to pay money to access an extra amenities than your room you should then pay, like everyone else .
Anyway well done Grand Hotel, we will be back in January .

Exceptional experience. Thank you

Date of stay: October 2019
Trip type: Travelled with family
2  Thank barbarabA794QZ
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GHSalsomaggiore, Direttore at Grand Hotel Salsomaggiore, responded to this reviewResponded 4 October 2019

Dear guest, thank you for your visit. We are very grateful for your kind review as well as to know how much you appreciated your stay with us. We look forward to welcoming you next January. Best regards, the Manager

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Reviewed 30 September 2019

This is a very grand 5star hotel, our room was flawless and the bathroom had everything including a whirlpool bath, there is a underground carpark, a bar, which was not over priced but, and sadly there is a couple of big buts.....
The area which the hotel stands in seems to be going down hill, there is a very large hotel next door boarded up and seems to have been for some time.
The hotel has private suites which you get toby lifts opposite the front desk which you are not allowed to use, you have to use the lifts which are past the bar......bit of a pain.
Breakfast was sadly a little poor, the service was great but breakfast was not 5star, food was normal and if you wanted anything hot, apart from boiled eggs then thats extra, this visit was part of a grand tour and we noticed that 3 & 4 star hotels breakfast were much better.

Date of stay: September 2019
2  Thank Mike S
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GHSalsomaggiore, Direttore at Grand Hotel Salsomaggiore, responded to this reviewResponded 8 October 2019

Dear guest, thank you for choosing our hotel. We are glad you enjoyed your stay with us. As far as our area is concerned, Salsomaggiore is a small town up in the hills, with beautiful liberty buildings and surrounded by a lot of trees and gardens. Right outside there are many touristic attracations such as castles, medieval villages, one of the biggest labirinth of the world and much more. Our hotel hosts several lifts in order to easily reach all the floors, since it is made up of 3 buildings with a total of 167 rooms, we are sorry you didn't feel confident with them. Our breakfast buffet is rich of fresh local products, either salty and sweet, all daily prepared by our pastry chef. With a such great variety of offer, appreciated by a large part of our guests, particolar items such as omelette or fruit extraction - which require a chef to prepare them - we are sorry we cannot include in the breakfast menu. We hope you may come to visit us again and have another nice stay at our hotel. Best regards, the Manager

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Reviewed 18 September 2019 via mobile

We had a really nice stay in this thermal hotel perfectly located in the heart of Salsomaggiore. Large and clean room, enjoyable spa with hot salted pool (and all other spa features like Turkish bath, sauna etc), free car park.
It only misses 5 stars because of the average food quality, be it at the restaurant or at the bar.

Date of stay: September 2019
Trip type: Travelled as a couple
Thank MOR70
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
GHSalsomaggiore, Direttore at Grand Hotel Salsomaggiore, responded to this reviewResponded 27 September 2019

Dear guest, thank you for choosing our hotel. We are pleased you have appreciated the quality of our room and our SPA. We are sorry about the food, our restaurant offers a wide choice of dishes made with excellent local products that are remodeled according to the seasonality of the ingredients. The home made pasta, our flagship, is usually much appreciated as it is prepared at daily by our chef. At the lounge bar instead we offer a selection of snacks and cold dishes for a quick rest break, accompanied by international wines and cocktails as well as refreshing centrifuges for those seeking a more dietary alternative. We will, however, take into account your assessment in order to improve our offer and be more in line with our guests' expectations. We hope to be able to welcome you in the future, best regards. The Manager

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