The hotel is in an amazing location, the views are awesome. The staff are really friendly and can't do enough for you. But....... The rooms( unless you get one in the new bit) are awful, very tired and dingy and if you are unfortunate enough to be allocated a room on floor 1 then it's even worse. The wifi doesn't work down there, it's underneath the laundry and quite noisy. We were lucky enough to be on the 3rd floor where wifi did work. The towels are thin and fraying, the beds are hard and the pillows are awful.
The food is very basic. We were on half board and ate out 2 nights as we got bored with the food, the salad buffet was the same every night and we had pork 3 times. That was when we decided to eat out. The breakfast buffet was the same, identical every morning - the quality at breakfast was better than the evenings though. The shuttle bus only goes at 09.30 and 10.30 and 17.30 or 18.30.
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- Also Known As:
- Benacus Hotel Riva Del Garda