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“Disappointed”

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Panoramic Hotel Benacus
Ranked #20 of 62 Hotels in Riva Del Garda
Certificate of Excellence
Reviewed 28 September 2015

The hotel is in an amazing location, the views are awesome. The staff are really friendly and can't do enough for you. But....... The rooms( unless you get one in the new bit) are awful, very tired and dingy and if you are unfortunate enough to be allocated a room on floor 1 then it's even worse. The wifi doesn't work down there, it's underneath the laundry and quite noisy. We were lucky enough to be on the 3rd floor where wifi did work. The towels are thin and fraying, the beds are hard and the pillows are awful.
The food is very basic. We were on half board and ate out 2 nights as we got bored with the food, the salad buffet was the same every night and we had pork 3 times. That was when we decided to eat out. The breakfast buffet was the same, identical every morning - the quality at breakfast was better than the evenings though. The shuttle bus only goes at 09.30 and 10.30 and 17.30 or 18.30.

Room Tip: Try for the new rooms
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  • Stayed: September 2015, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank 186220Linda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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22 - 26 of 236 reviews

Reviewed 21 September 2015

We have just returned from yet another great visit to the Hotel Benacus. Fabulous, just love it. The views are amazing. The hotel is situated on the hillside looking out over Riva, the lake and the Dolomites. We were given a huge welcome back, just like old friends. Marco and his team are the icing on the cake. This is a family owned hotel, not too big but big enough to have a large swimming pool, bar, lounge and restaurant with terrace. Worth upgrading to a room with a balcony and view. The walk down into Riva and back again isn't too bad if you are reasonably fit or take advantage of the free mini bus service, twice in the morning and twice in the late afternoon/ evening. Alternatively a taxi is easy. There are many water sports that you can do or hire a bike. The lake in Riva has roped off areas for swimming. Explore the lake by taking one of the many boats to other towns. Have lunch in one of the lake side restaurants and be sure to visit an ice cream parlour. Don't miss your evening meal at the hotel though. Hopefully we will be back again another year. :o)

Room Tip: Upgrade to a room with a balcony or terrace facing the lake.
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  • Stayed: September 2015, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank The_Prestons_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2015

This was my second visit to Italy but the first time to Lake Garda and it was everything I'd been told and more. The hotel has the best view ever my room was the best I've ever been in I had my own private patio. Everybody was friendly and looked after us nothing was too much.

  • Stayed: September 2015, travelled with family
    • Location
    • Rooms
    • Service
Thank Carol H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2015

This was my 2nd stay at the Hotel Benacus and I will come back next year again. Hotel is facing the best view on Riva del Garda city. Private pool, very nice staff, free Wi-fi, private parking. Hotel Manager Marco is very kind and helpful. He always gave us the best advice on restaurants, etc. My opinion is that Benacus is one of the the best hotels in Riva.

  • Stayed: August 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Magico79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 August 2015 via mobile

After reading a recent terrible review from the person from Greece, it actually made me laugh!! Take note- the road to the hotel is not at all dangerous, it has a few sharp bends and that is all, easy to drive on and easy to walk up and down!
Our experience at this hotel was fantastic, it was very clean, the room was large and had a good size balcony with the most amazing view ( You won't get the same view from staying in the valley) and the staff were lovely. The man at reception was really nice ( I think he was the owner) and we chatted with him numerous times however the guy who served us evening drinks and breakfast really stole the show, he was so happy and had everyone smiling and laughing at breakfast, he genuinely seemed like he loved his job :) for the price we paid ( $260 ) this was value for money and I would 100% stay here again if i returned to the area.

Stayed: August 2015, travelled as a couple
1  Thank stephanie101photo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Panoramic Hotel Benacus

Address: Via Monte Brione 19, 38066, Riva Del Garda, Italy
Phone Number:
Region: Italy > Trentino-Alto Adige > Province of Trento > Riva Del Garda
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#11 Romantic Hotel in Riva Del Garda
#16 Family Hotel in Riva Del Garda
Price Range: €94 - €329 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Panoramic Hotel Benacus 3*
Number of rooms: 42
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Also Known As:
Benacus Hotel Riva Del Garda

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