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2 - 7 of 137 reviews
Reviewed 15 October 2018

One of the best thing about this property is, being old palace converted in Hotel. They have good breakfast buffet which typical Tuscan buffet. However, in evenings reception is not manned, which could result in lack of service in hotel. But in room experience is good.

Date of stay: October 2018
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
Thank Akshay2309
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilaria N, Direttore generale at LSM Palazzo Puccini - Dimora Storica, responded to this reviewResponded 22 October 2018

Thank you for your review! We are happy that you enjoyed our hospitality.
Sorry if you did't find anyone at the reception, our afternoon time is from 4 to 7, probably our staff was busy welcoming other guests or assisting them in parking the car. :(
Thank you again for your time, a greeting from all our Staff

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2018

We stayed at this wonderful palace for one night. The rooms are very nice and quiet. The private parking nearby (100m walk). The location is ideal to explore this nice city by foot. Great restaurants nearby.

Date of stay: March 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank HandD241
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ilaria N, Direttore generale at LSM Palazzo Puccini - Dimora Storica, responded to this reviewResponded 9 April 2018

Thanks for your nice review :)!
Kind regards,

Staff LSM Palazzo Puccini

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 November 2015

The rooms are very, very spacious. The cleanliness was not very good but it was all right. The amenities are ok, the location is perfect - at a quiet street but right nexto to the old town's center full of landmarks, shops, restaurants, bars.

Date of stay: August 2015
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Kalina P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 October 2015

The hotel entrance is an inconspicuous door in an alley deep in the old town - finding it was a challenge. The reception was friendly and boisterous. Our room was one half of the original dining room overlooking a narrow street. It was quiet but only a short distance from the restaurants and shops.

Date of stay: October 2015
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Allestreelad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2015

Yes it is an old converted palazzo with a certain amount of charm. It is difficult to find and in the middle of a restricted access zone that you need a permit to drive/park in. Once you find the place they will give you a permit for your stay. The real problem is in the lack of service(s). The room safe was permanently locked, the wired internet didn't exist and WiFi was almost non-existent. Reception was rarely manned and although v. friendly when they were there nothing seemed to get done (water glasses for the room or cups, coffee etc for the in-room coffee machine) despite repeated requests.
The booking website listed ,bar/lounge ,snack bar/ deli, ATM etc. None existed .
The standard of cleanliness was OK but one day our room was totally missed.
No I would not stay there again however beautiful the building; it was more like staying in the spare room of a slightly mad old aunt than staying in a B&B or hotel.

Date of stay: July 2015
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank BrianY123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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