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1 - 6 of 389 reviews
Reviewed 13 October 2019

Stayed for one week as base for a tour of Tuscany. Room was comfortable & clean. Very firm bed and gave great nights sleep after busy days out sightseeing. Slight niggle that there was no storage, even to put wash bags in a very spacious showroom. Several plug points and although at front of hotel on busy street the shutters cut out any street noise.
As other reviews point out, the restaurant is in a windowless basement! Breakfast has selection of cooked or continental and provided good start to the day. The evening meal was much more basic and repetitive, (ok if you like pork). I have never hade beef cut so thin before, one evening my partner was severe 3 slices of cheese as a main dish? Strange how on the last two evenings there was a marked improvement, we even had a single scope of ice cream. General concensous was that a new chef had been brought in.
Overall, good hotel with great friendly waiting staff, (especially Anna who always had a smile), and helpful receptionists. Good opportunity to go b&b then eat out in evenings.

Date of stay: October 2019
    • Value
    • Location
    • Service
Thank Love_MaltaSussex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 September 2019

Spent a week at this hotel as part of an organised tour and in no way did it live up to a 4 star rating. Our first room was very small,dark, dated furniture no real space for clothes and only one standard size electrical socket.Air con did not work either. Having asked for another room we had the choice of two other rooms.Neither was a real improvement on the first. We eventually accepted one on the basis that it had a slightly bigger bathroom and one window had clear glass rather than the orange tinged glass in the first. It was still impossible to open the door fully as it caught on the bed, still no space for clothes and still only one socket.Later that evening when putting an adapter in the socket there was a loud flash and the plug arched across the socket plate. This did not cause any reaction from the desk clerk who came to reset the fuse board apart from saying" were you trying to charge your phone".
In the 1980s this hotel would have been very acceptable but an obvious lack of investment means it is in a time warp reflected in the defective electrical wiring decor etc.On two occassions we found a beetle in the bathroom .The restaurant is in the basement and the standard of food was unacceptable. We had to order the day before ,with very little choice and really bland food. On the first night we had a small bowl of pasta with tomato sauce,one boiled chicken leg and a small potato ,desert was a slice of pineapple with a scoop of ice cream. I have had many visits to Italy and never came across such a low standard restaurant . You do not expect to come to Tuscany and eat this type of food in a basement canteen.
Needless to say we ate out every other night and had some wonderful Italian food.
It would appear that this hotel is used for groups on tour staying only 1- 2 nights as this is what we saw when there. It did appear that the food was taken in from outside.
There is a roof top terrace which had some plastic loungers most of them broken and no real shade , cigarette butts were in each corner making it even less welcome.There is no swimming pool but were told we could use the hotel pool next door if we bought drinks or food at that hotel.
Their is a small bar in reception which requires the desk clerk to come over to serve you.
We were told to "enjoy the the fabulous facilities of the hotel while there", these were nonexistent. It is more reminiscent of a 2 star B&B. We did expect Basil Fawlty to turn up some evening as it was so like Fawlty Towers.albeit over 20 years after it was topical.
The only positive here is that it is centrally located but so are many better hotels which we checked out to see if this was the standard for this area.

Room tip: If staying here only accept a superior room and visit it first before accepting, rooms with balconies had bird poo over the balcony floor.
Date of stay: July 2019
    • Rooms
    • Cleanliness
    • Service
1  Thank bpam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2019 via mobile

This was our 2nd stop on our tour of italy. Certainly a big improvement on our 1st. The hotel was kept spotlessly clean. The food was good and came hot. Breakfast was cereals, yoghurts, scrambled egg bacon, sausage, cheese, ham etc. Good selection of wines at very reasonable prices. Situated just a stones throw from many restaurants and bars. The staff are all very friendly and approachable. Wi-fi was ok. This was a good choice.

Date of stay: September 2019
Trip type: Travelled with friends
Thank paulc051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2019 via mobile

Our room was lovely. Spacious and clean. Over the side street so it was quiet. Beside the elevator on the fourth floor.

The hotel location is great. On a side street but a short walk from everywhere. Nice safe area. Hairdressers that were reasonably priced very near.

TripAdvisor local restaurants. Lots of very good food within a short distance. Trottaire Toscana a two minute walk. It’s excellent.

The hotel common areas are very comfortable. Inside and out. The roof terrace is great for an early morning read.

The staff are very nice. In particular Sarah on reception and the cleaning staff.

The restaurant is in the lowest floor. Pictures reflect it accurately. The food was fresh and plentiful. True Italian food is plainer than our Irish ☘️ representations of it. So some of our companions were disappointed that their expectations were not met. I think this was just a cultural misunderstanding on our behalf.

Restaurants in the area do an amazing T bone steak served rare, don’t miss out on this opportunity to troll your taste buds.

We enjoyed our stay. Mosquito are the worst, remember to bring lots of chemicals to deter this blood hungry beasts while in this area.

Date of stay: July 2019
Trip type: Travelled as a couple
Thank MBPG2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2019

We had a lovely week in the hotel which is in a very handy location for the town and all amenities , Train stations nearby . The room overlooking the street was lovely and airy . All the staff ere very helpful and two in particular in the Restaurant were exceptional Pietro and Jessica were very attentive and looked after our group and we had a lovely rapport with them .

Date of stay: May 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank lewis1232014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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