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2 - 7 of 327 reviews
Reviewed 26 July 2019 via mobile

This place would be a “ok” for a 3 star hotel, but 5 start is ridiculous.

They provided only 1 hand towel for a 2-person room, and when we wanted another towel, they said it was too late for the day, and we should have told them before. I am sorry, but in which 5* hotel do I have to ask them towel aprior? Cant they assume X people will need X hand towels? Another room had the exact same problem as us the next day. They said we can complain this to whoever we want, and here we go...

The service is bad, and rude (0/5). The breakfast is 3/5 at most. The rooms (at least in -1 floor) are awfull 2/5). There is always high humidity and the furniture is from B.C (1/5).

The shower stucks, water does not flow (1/5).

Did I say that this hotel is 5 star?


Date of stay: July 2019
Trip type: Travelled with family
1  Thank ozhanozen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2019 via mobile

We came to Montecatini for the first time and we booked a room for 3. However the room which is on -2 level is always very humide and the bed covers are wet. We had to take the shower in max 3 min because the drain gets blocked and the water is all around :( wait for the best part: we asked for towel because the towel had dropped on the flooded bathroom, we called the reception 2 times and waited for 1 hour, we never got it and when we asked to the receptionist, he (rude and arrogantly) said it is impossible because house keeping is closed. (It was 21:00in the evening) there is no slippers in the hotel and the stuff is really a challenge.
I strongly recommend to avoid this hotel especially if you want to have a good calm stress-free holiday vacation. Receptionists are ready to argue with you anytime :(
Old buildings are supposed to bring you some nostalgy not the stress and uncomfort, especially when you are on a family holiday vacation!!!!

Date of stay: July 2019
Trip type: Travelled with family
1  Thank Ozlem_Ozen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotel Bellavist... P, Responsabile relazioni con la clientela at Grand Hotel Bellavista Palace, responded to this reviewResponded 27 July 2019

Dear Family Ozen good evening,

Let's make a premise, we have always accepted the criticism and praise of our customers without any kind of problem, and we will continue to do so. Please note that tripadvisor it is also a useful tool for Hoteliers, as it helps us improve the quality of the services provided.
In this case, we cannot avoid, with due education and respect, that his review it seems rather exasperated to us.
Some of statements do not represent the reality of the facts, not respecting our personnel, who daily commit themselves to their work to the total disposal of customers.

Making you part of a group of 31 people, with reduced rates, some services are not included in your booking like bathrobe and slippers which can be provided for € 10.00 as we have already said many times.

You dispute the fact that there are not enough towels in the bathroom also this detail is not true; the courtesy set is composed by a shower towel, face and wipe obviously per person. How many more towels should we supply you with?

We want also to specify that the rooms assigned to you are on the Ground Floor with private garden and on the First Floor overlooking the centuries-old park of Terme Tettuccio.

It is the first time that we are reviewed when the customer is still in the Hotel.

Kindest Regards
Francesca - Back Office
GRAND HOTEL BELLAVISTA PALACE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 May 2019

Visited for a sport tournament, hotel is very nice, clean and with large rooms, Jacuzzi, queen bed.
Also the Spa was available, even if i did not visit it. Very nice breakfast and friendly staff need to be mentioned. I would stay here if i'll get back in the nearby.
Very good value for money, i booked thru booking with a very good offer.

Date of stay: May 2019
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank LucaG891
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2018

We received a very warm welcome upon arrival. Our suite was excellent, very spacious and traditional, with a separate lounge, and wonderful views from the balcony which overlooked the pool and part of Montecatini Alto. The pool area is so charming and relaxing. Nothing was too much trouble for the team, every little request was met with a smile and immediate response.
Thank you to everyone at the Bellavista Palace, you made our stay in Montecatini Terme very special!

Room tip: Higher floor offers the best views
Date of stay: September 2018
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank 487franco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 July 2018

Good location in a nice green area, 10 min walk to the center. The rooms and bathrooms are spacious and comfortable, nice balcony. The staff is very helpful. Good breakfast. Wi-Fi is slow in some areas. Parking across the street.

Date of stay: July 2018
  • Trip type: Travelled with friends
    • Location
    • Sleep Quality
    • Service
1  Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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