We really our one week stay. The spa was top notch, it had several pools and different saunas. We also tried the Aufguss event which was great. The restaurant had a big and varied buffet and our waiter Kledis is excellent! :)More
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second time in Livigno in this "hotel", I say "hotel" but it would be more correct to call it "hostel". There is no respect for COVID regulations, personnel without masks, and very low quality food !!! Compared to two years, many things have improved, but badly managed; they are unable to solve the simplest problems.
compared to two years ago, a lot of staff has changed, unfortunately the best people are no longer there, replaced with staff who are not up to par.
Old rooms with a lot of problems.
the new massage cabins with a view are beautiful, but with staff not up to the standard of what the structure wants to become.
Beautiful spa, but it's like being in a pigsty, all huddled together with no respect for covid rules!
I hope that someone will intervene to fix all these problems because a hotel that wants to become 4 stars is quite another thing.
for next season I will not return to this hotel, but I will look for something else, especially that has respect for a paying customer.
Dear Janssss63,
we really regret to read that your stay was not satisfying. As you noticed, the hotel was enlarged and partially renovated, with a new charming restaurant, a modern lounge area and a spa of over 3000 square meters, and certainly we have lots of new staff who is training and improving, with the common aim to offer our guests the best service possible. We are sorry you found an inadequate respect of Covid protocols, cause we consider it essential in order to guarantee safety to both clients and staff; green passes are checked at arrival, it is mandatory to wear masks and at the restaurant disposable gloves are provided. We take into serious account the criticisms you underlined, to make better and better and enhance our services.
We hope you will give us the opportunity to make you reevaluate our hotel. Regards - Staff Alpen Bivio
Very nice hotel, excellent food and very kind staff, ready to serve as best as possible. We stayed there for 10 days and we really enjoyed the nice balcony with an amaxing view and the outside swimming pool. Highly recommended for families.
Dear vasilis a,
thank you for your review. We are happy to know that your stay went well and that you enjoyed the restaurant, the infinity pool and the staff. We hope to see you soon! Staff Alpen Resort Bivio.
The staff is very friendly and helpfull. The food is good and has a lot of variation. The spa is excellent and you have really nice views out of the hotel. Perfect location for people on holiday or sportstrip. Also at the room you have everything you need
Dear Stijn S,
thank you for your review. We are very happy that you enjoyed your stay. The kitchen takes care about raw materials and local products. The breakfast and dinner service is buffet style, while at the lobby bar you can have lunch with a varied menu from 12 to 14 served. We hope to see you again! Staff Alpen Resort Bivio.
Always nice to go back there! Every time a good hospitality good food great staff perfect roads for road biking and mountainbiking the new spa it’s just amazing you can relax 100% there only the rooms a little bit cozy
Dear Baestaens V,
thank you for your review. We are happy to hear that you enjoyed your stay. The hotel is always ready to accommodate sportsmen and there are many services dedicated to them such as personalized menus, washing sports clothing and bike storage area with maintenance staff. We wish to see you soon. Staff Alpen Resort Bivio.
We did enjoy everything. Staff is amazing and very qualified. Food delicious and restaurant service is simply top quality. The new area of the hotel is fantastic with new pools and a stunning view over the alps.
We simply can not wait to return back.
Ricky, Sven and Isa
Dear Ricky85,
thank you for your feedback. We are very happy to know that you appreciated the hotel now completed in the internal part with services such as reception, lobby bar, wine stube, infinity pool with a view of Livigno, wellness center with saunas, turkish bath and relaxation areas, two fun slides for children and not only and the new restaurant. We look forward to seeing you again with your family to spend a few days in total relax! Alpen Resort Bivio staff.
