Hotel was very nice. Price was reasonable in May. Not sure about the coming weeks/months? Well kept up. Rooms were clean and comfortable. Since we had a rental car, the hotel gave us placard to park on the street or in a parking lot across the street.
Dear Customer, We are pleased that you had a pleasant stay at the Grand Hotel and that you gave it the highest rating with your review. We are pleased to read that you appreciated the quality of the services we offered, our comfortable rooms and the helpfulness of our staff. We hope to welcome you again on your next trip to Forte Dei Marmi. Kind regards.
Fabulous hotel. Very clean.
Extremely helpful and friendly staff..... especially Samuel on reception and Anna in the restaurant.
Lovely stay. Exceptional first class food with extensive menu.
Highly recommended.
Amazing place with great atmosphere.
Next to the sea side! Very friendly stuff and outstanding service! A warm welcome from the beginning.
Delicious breakfast next to the pool area.
Nice setting also for dinner by the pool and the bar.
Sea view rooms. Everything in the whole hotel was really clean.
We chose this hotel based on TA reviews & were so disappointed. It was one of the most expensive rooms we stayed in during our Italian road trip & was the worst experience.
The disappointments….
Intermittent Wi-Fi more off than on!
Dated small ‘standard’ room
Tiny bathroom with inadequate storage space
Definitely 3* max not 4*
Bar staff girl was miserable & didn’t even speak when we greeted her!
Breakfast was poor quality, food was slow in being replenished, staff inefficient & dour
Pool chairs uncomfortable
Uk adapter doesn’t work in electrics
shower was mainly cold with hot spurts but strong flow
However…
Receptionist Alena was so welcoming & charming
Spotless throughout
Large balcony room 209
Air con is powerful
Pool was nice temperature
Good location
Parking outside on street
Wouldn’t recommend or return
Dear Customer, thank you for writing a review about your stay at Grand Hotel, our historic hotel in Forte dei Marmi. The opinions of our customers, as you know, are very dear to us to constantly improve our service. We regret that your stay was not up to your expectations. We are very sorry that you did not like the design of the room, we would have certainly provided to meet your needs and we regret that you have decided to penalize so negatively our structure.
As for breakfast, however, it is characterized by enormous variety and completeness. In fact, it offers hot and cold, sweet and savory dishes, following both continental and Anglo-Saxon traditions.
Our staff, then, is perfectly organized and made up of young and experienced staff that stands out for its strong orientation to the guest, for courtesy, professionalism, reliability and for the commitment that is deep daily in his work. We hope you will reconsider your judgement and allow us the pleasure of welcoming you back to our Grand Hotel or to another of our more than 30 facilities throughout Italy. Best regards.
Typically Italian hotel with wall to wall marble this is a very nice hotel. Very clean and well maintained, we had 2 rooms on second floor, with side view of sea in one direction and mountains in other. The hotel is about 15mins transfer from Pisa and maybe 5 mins walk from town centre. Nice and quiet apart from Friday and Saturday night when everyone is posing in their lambos on the main rd (couldn't hear it in room though). Pool area is good and room air con perfect. Recommend going to Pisa on train (either get a number 35 bus from town centre or taxi which about 25 euros, you can't walk to train station) if you go to tourist information they can give you bus timetable, buy tickets from tabac BEFORE you get on bus. Also recommend cinque Terre and mountain walks in Seravezza. Food was excellent and all staff made our stay a real pleasure.
