e found Negresco to be quite a charming place so why just 2 stars. ITs all about expectations vs spend. The hotel fees were very high (similar to the 4 seasons hotel) and so we were expecting 4 seasons service and accommodations. Our hosts were nice but my first surprise was that when i came in they told me i must find street parking because they ran out of parking spots. This is something that can be expected from a 2 star hotel but when spending this much- as a welcome is completely unacceptable. Also they never asked me if I wanted to reserve a spot when I made the hotel reservation. I was in constant contact with the hotel about reservations etc and never once did they mention the parking to me. Even motels offer parking
Also I got yelled at by the staff in front of other guests that evening because we left our room service outside of my room. Typically room service is left outside the door in a hotel so I wasn’t sure what I did wrong. not only were we embarrassed, we were shocked.
Another issue i had was no internet access. It was worse then my flight internet. When I complained i was told in a very cold manner. Its not us- must be to much use..
This to me is again unacceptable. It is not my problem that you have not set up your internet properly. There was no attempt to rectify the problem at all.
The location of the property was also very noisy as you can hear a lot of cars etc outside at night. The rooms itself were old and outdated and the AC hard to use.