I have never come across a more mean spirited management of a hotel in my life.
Our first two days were fine, the staff were relaxed and pleasant the food was good with decent portions and well presented.
Things changed on the third morning.
A horrible tense atmosphere descended on the place. The smiles of the staff disappeared along with the quality and portions of the meals.
The waiters became tense and nervous
We found out that the owner/manager of the place had come back from holiday.
From then on any request of any kind was met with awkwardness, even asking for a room key.
I should have guessed something was wrong when I asked for a room change after the first night due to a noisy drain and was told it was told by the (then relaxed) receptionist that I had to wait for the management to decide.
I approached the manager on his return to discuss the change of room and without even making eye contact with me he shook his head saying it was not possible and was extremely unhelpful.
I managed to get another room on the third night thanks to the help of the receptionist who then promptly disappeared and was not seen again.
The tension of the staff, especially the waiters became worse and was transmitted to us the guests.
The food degenerated day by day.
Every meal became worse than the previous one. The final meal was an insult and if I didn't pity the waiter I would have sent it back.
The poor waiters served it apologetically while being scrutinised by the manager who sat in the corner.
Miserable, wretched and gloomy does not even begin to describe the manager of this place.
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- Also Known As:
- Grand Albergo Fortuna Hotel Chianciano Terme
- Fortuna Resort Chianciano Terme, Italy - Tuscany