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“Terrible Atmosphere. Mean Management.”
Review of Fortuna Resort

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Fortuna Resort
Ranked #40 of 82 Hotels in Chianciano Terme
Reviewed 9 June 2016 via mobile

I have never come across a more mean spirited management of a hotel in my life.
Our first two days were fine, the staff were relaxed and pleasant the food was good with decent portions and well presented.
Things changed on the third morning.
A horrible tense atmosphere descended on the place. The smiles of the staff disappeared along with the quality and portions of the meals.
The waiters became tense and nervous
We found out that the owner/manager of the place had come back from holiday.
From then on any request of any kind was met with awkwardness, even asking for a room key.
I should have guessed something was wrong when I asked for a room change after the first night due to a noisy drain and was told it was told by the (then relaxed) receptionist that I had to wait for the management to decide.
I approached the manager on his return to discuss the change of room and without even making eye contact with me he shook his head saying it was not possible and was extremely unhelpful.
I managed to get another room on the third night thanks to the help of the receptionist who then promptly disappeared and was not seen again.
The tension of the staff, especially the waiters became worse and was transmitted to us the guests.
The food degenerated day by day.
Every meal became worse than the previous one. The final meal was an insult and if I didn't pity the waiter I would have sent it back.
The poor waiters served it apologetically while being scrutinised by the manager who sat in the corner.
Miserable, wretched and gloomy does not even begin to describe the manager of this place.

Stayed: June 2016, travelled as a couple
1  Thank George G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4 - 8 of 114 reviews

Reviewed 9 June 2016 via mobile

Catering staff first rate, food was good but limited choice.
The only thing holding this place back was the manager who was unfriendly and ignored all the customers and made absolutely no attempt to help staff when busy.
Overall a pleasant stay.

Stayed: June 2016, travelled with family
1  Thank Gerry F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 May 2016

we were on a group tour staying at The Fortuna - the staff in restaurant especially Luigi and Fabio and in reception - Max these members of staff could not do enough for us. It could not be said for the management tean they were inappropriately dressed for owners of the hotel and not curteous to guests and particularly mean with extras during cocktail drink / meall times
it is quite short sighted of them as guests may have stayed up longer if the rooms were warmer and more welcoming
the rooms were comfortable and very clean if a little old fashioned
Balconies are nice but you can be overlooked by your neighbour

Room Tip: ground floor is good for limited mobility issues shower in bath in these rooms might be tricky for...
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  • Stayed: May 2016, travelled as a couple
    • Value
    • Location
    • Service
1  Thank Mollygone63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 November 2015

On a recent trip to Italy we were fortunate to have stayed in this very charming hotel set in a very quiet and peaceful setting. We were there for 7 days with a great room plus a balcony overlooking the pool area and the surrounding countryside. We found their hygiene standards were impeccable with wonderful crisp freshly laundered white cotton sheets and towels daily. The restaurant was also very good where we enjoyed some excellent Italian cuisine and delicious wine with a good selection of options for the breakfast buffet and the dinner menu.The service was well above average and beyond reproach. Most of all the staff were very obliging and extremely helpful from the hotel manager Antonio to the Head Waiter Luigi to the chambermaids. Nothing was too much trouble, I had a problem with my back which made movement difficult, they were marvellous and very caring. I would not hesitate to go back to this hotel or to recommend it to another traveller. Enjoy, we did :-)

Stayed: October 2015
Thank jvc526
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 July 2015

Great hotel ..lovely staff ..super location..food ok. Hotel is set in wonderful grounds..a little far out from towns but still accesible. Great base for Tuscany tours..hotel staff very friendly and funny...food not wonderful but pasta meals were super and breakfast as good as an other European breakfast.

  • Stayed: May 2015, travelled as a couple
    • Rooms
    • Service
1  Thank Patricia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fortuna Resort

Address: Via della Valle 76, 53042 Chianciano Terme, Italy
Region: Italy > Tuscany > Province of Siena > Chianciano Terme
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Spa Hotel in Chianciano Terme
#13 Luxury Hotel in Chianciano Terme
Price Range: €88 - €104 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Fortuna Resort 4*
Number of rooms: 80
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Also Known As:
Grand Albergo Fortuna Hotel Chianciano Terme
Fortuna Resort Chianciano Terme, Italy - Tuscany

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