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Reviewed 14 December 2015

very good welcome and nice room : Service is present, the equipment of the room is recent and clean. bathroom is fully equipped. a very good rest. easy connection for wifi. breakfast restaurant could be more private.

Stayed: December 2015, travelled on business
Review collected in partnership with this hotel
Thank francois_simonot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOFITELDEFENSE, Responsable relations clients at Sofitel Paris La Defense, responded to this reviewResponded 16 December 2015

Dear francois_simonot,

Thank you for your excellent review of your last stay at Sofitel Paris La Défense. We are delighted to read that our service and amenities were at your convenience.

We take excellent note of your comments regarding our breakfast restaurant: even though we do have the constraint of available space, we will escalate your feedback to our Restaurant Manager for his notice and prospective renovation plans.

We look forward to welcoming you again very soon.

Sincerely,

Evan Vonkorad
Guest Relations
h0912-gr@sofitel.com
+33 1 47 76 72 48

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2015

We found the hotel very clean with first class rooms and amenities. The bathroom was much larger than any we had encountered. Fabulous. The food was delicious and very appealing. The staff was friendly and helpful despite the language barriers.. We would recommend Sofitel

Stayed: October 2015, travelled as a couple
Review collected in partnership with this hotel
Thank reginag443
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOFITELDEFENSE, Guest Relations Manager at Sofitel Paris La Defense, responded to this reviewResponded 16 December 2015

Dear reginag443,

Thank you very much for taking the time to share your impressions of your last stay at Sofitel Paris La Défense.
It is a real pleasure for us to read that our staff and amenities were at your entire convenience. We will duly share your feedbacks with our teams, as we constantly try to improve our quality of service.
We would be delighted to welcome you again very soon. Please do not hesitate to reach out back to us by phone or email at your entire convenience.

Sincerely,

Evan Vonkorad
Guest Relations
h0912-gr@sofitel.com
+33 1 47 76 72 48

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 December 2015

regular user of the Sofitel La Defense, less and less service provided, 1 bottle of water fro 2 days instead of 2 previously, 1 soa instead of 2, no chocolate anymore ... economy policy a bit frustrating for a 5 star (even an entry one)

Stayed: December 2015, travelled as a couple
Review collected in partnership with this hotel
Thank Christophe F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOFITELDEFENSE, Responsable relations clients at Sofitel Paris La Defense, responded to this reviewResponded 16 December 2015
Google Translation

Cher Christophe F,

Merci d'avoir pris le temps de nous partager vos impressions suite à votre dernier séjour au Sofitel Paris La Défense. C'est avec beaucoup d'intérêt que nous prenons connaissance de vos remarques, comme nous vous l'avons déjà formulé lors d'un échange mail. Chez Sofitel, nous accordons un soin particulier à la qualité de notre service auprès de tous nos clients, et ce n'est jamais à dessein que nous ne répondons pas à leurs attentes. Nous vous présentons donc nos plus sincères excuses pour votre expérience ratée, qui n'est qu'une exception dans l'ensemble des activités que nous opérons quotidiennement au sein de notre établissement.

Lors de vos prochains séjours, n'hésitez pas à contacter directement nos équipes de réception depuis votre téléphone en chambre. Tout en reconnaissant que la mise en place de vos articles de toilette doit être effectuée avant l'arrivée de nos clients, nous sommes aussi en mesure de vous offrir notre meilleure réactivité pour rattraper le moindre faux départ. A la lecture de vos commentaires, nous sommes convaincus de pouvoir corriger cette expérience manquée, et être à la hauteur de vos attentes. N'hésitez pas à reprendre contact directement avec nous, par mail ou téléphone, afin de faire de votre prochain séjour un véritable succès.

Très sincèrement,

Evan Vonkorad
Guest Relations
H0912-GR@sofitel.com
+33 1 47 76 72 48

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2015

Reception staff could have not been more helpful and polite, thank you.

Lovely room and bathroom. Beds wonderfully comfortable. Located three minutes from nearest Metro which was wonderful for getting into central Paris. Local Christmas Market was a great experience.

Only let down was the breakfast, very cramped eating area, low tables which were located too close to the buffet area, stone cold plates and cold food (cold scrambled egg, sausages, etc. do not go down well!). Breakfast was such a let down we did not dare try an evening meal there.

  • Stayed: December 2015, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Liz H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOFITELDEFENSE, Guest Relations Manager at Sofitel Paris La Defense, responded to this reviewResponded 9 December 2015

Dear 477liz,

It is a pleasure for us to read that your last stay at Sofitel Paris La Défense was at your convenience. We would like to express our sincere gratitude for the time you took to share your thorough feedback.

We take excellent note of the comments you shared regarding our breakfast area. Even though we are used to welcoming large groups from all over the world, we understand the crowded impression it gave during your stay was a source of discomfort for you.

We would have liked to welcome you during lunch or dinner, which are usually less busy times. We hope to have the occasion to welcome you soon again, so you can assess that in a very near future.

Please do not hesitate to reach out back to us, should you need further information.

Sincerely,

Evan Vonkorad
Assistant Guest Relations Manager
h0912-gr@sofitel.com
+33 1 47 76 72 48

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2015 via mobile

We have just returned from our trip to Paris. We stayed at the Sofitel La Défense. The rooms were a good size, clean and nicely decorated. The hotel location is great, with the Esplanade La Défense metro station only a minutes walk away. The La Défense area itself is also nice, especially at this time of year with the Christmas market.

The staff at the hotel were incredibly helpful and nice. In particular, Helene who works on the front desk was fantastic.

Thank you so much!

Stayed: November 2015, travelled as a couple
Thank AndyHar20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SOFITELDEFENSE, Responsable relations clients at Sofitel Paris La Defense, responded to this reviewResponded 2 December 2015

Dear AndyHar20,

We very much appreciate your comments regarding your stay at Sofitel Paris La Défense.

It is always a pleasure to receive such positive feedbacks. I will share your comments with our team and especially with Helene who will be delighted to know how much you enjoyed your stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

We are also glad to read that you loved the famous Christmas market at La Défense as well as our close location from public transportation.

Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Julie
Guest Relations Manager

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