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“Excellent Property”

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Royalton Saint Lucia
Ranked #3 of 5 Hotels in Cap Estate
Reviewed 11 December 2017

This is an excellent property grounds well kept, wonderful staff and good location. This is a good place to take the family and relax. The beach is nice and clean there is water sport for those who love that activity. On the other hand diamond club members service need to improve we must get value for our money when it come to VIP service. I am still disappointed with some of the service, i am of the opinion that as a new hotel they are not ready for club members . Many guest who i speak to have the same complain in regards to diamond club service.This a good hotel and after diamond Club service the world should visit.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with this hotel
1  Thank audleyf2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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94 - 98 of 911 reviews

Reviewed 11 December 2017

This place is awesome. Very modern (just finished 1/207) but everything is nice and well kept. The workers are very helpful and have great hospitality. Bartenders are very interacting and are good at making drinks. Just tell them what you like and they will make you something. I met bartender Vergel and he helped us everytime and actually really cared about our stay and our trip. (He also makes the best drinks) Earl was also great!! The crew is always cleaning and keeping the place up to date and clean. The food is pretty good. Just a little different from the US. The food in the buffet does get old/cold/ chewy. Just some growing pains, its brand new. The best Restaurants are Zen and Hunter Steakhouse!! The crew does everything the can to make your stay the most enjoyable that it can be. The SPA is a little overpriced but was a great massage. I was very impressed overall and made our honeymoon very enjoyable!

  • Stayed: December 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank shempel33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2017

Overall, the resort has a lot of potential. My wife and i stayed for our honeymoon at the beginning of November. The food was great knowing it would be challenging to keep both a vegetarian and a me who loves my steak. The issues we had was the room had a lot of small items that still needed to be fixed, such as no door knob on the bathroom door so you could see into the bathroom when the door was closed. The tub drain didn’t work. Decks under construction while we were their right outside of our room. The worst was being woken up in the morning by someone using power tools literally on the porch of your swim out suite. Watching as my wife is sitting outside on our porch of the suite sunbathing and seeing someone put a ladder in front of her(literally a foot or two) so they could paint blocking the sun.
The Positives,
Beautiful views
Good food
The Negatives,
Water Damage on Every Restaurant roof
Construction.
No care to customers relaxing
Coupon book came days late after much pestering from us to get it

  • Stayed: November 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank Norman L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2017

The beach at Smuggler's Cove was gorgeous and nice for swimming. We visited in early December, so the resort was not at all crowded. The newness of the resort was very evident and nice. The resort is located in the far northern part of the island and not convenient to most of the island's attractions. Nexus tours staff were very helpful in coordinating a car and driver for us for a day's excursion. Natasha, our guest services coordinator, was very helpful. The concierge staff were very helpful with our boarding passes. Then Wi-Fi service was slow and glitchy.
The one thing that we did not care for at all was the Loyalty Member sales pitch. The young lady who gave the sales pitch was very pleasant. The pitch is pushed as a 90 minute commitment of our time. As soon as we walked in the door to hear the pitch, they were obviously annoyed with us that we hadn't planned for 4 hours of our vacation time to hear the pitch that was repeatedly promoted as a 90 minute presentation.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank D_and_S_2013xx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2017

Excellent hotel no problems.would return in the future.everything was really good.very friendly resort.staff were always polite and go out of there way to help.rooms where out of this world.never expected so much luxury.

  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 494norab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Royalton Saint Lucia

Address: Cap Estate, St. Lucia
Region: Caribbean > St. Lucia > Gros Islet Quarter > Cap Estate
Amenities:
Bar / Lounge Beach Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Top resorts Hotel in Cap Estate
#3 On the Beach Hotel in Cap Estate
#3 Spa Hotel in Cap Estate
Price Range: €316 - €961 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Royalton Saint Lucia 4.5*
Number of rooms: 352
Official Description (provided by the hotel):
Nestled in the lush landscapes set upon one of the most picturesque islands in the Caribbean, Royalton Saint Lucia welcomes each guest on a vacation in upscale style and comfort. Our modern facilities, warm staff, and exhilarating locale rich with both culture and world-class cuisine are the backdrop for an unforgettable All-In Luxury® escape. Built for travelers of all ages, this modern resort features 3 distinct sections offering a family friendly vacation experience in the general resort, Diamond Club™ for a higher level of service and exclusive pool, beach and dining areas and Hideaway an adults only oasis. Treat the family to a vacation where kids can spend hours interacting with others in the supervised kids club, which features the Kids Adventures Program, designed for a memorable experience in paradise. For your teens, Royalton Saint Lucia has Hangout Teens Club, where your children 13 to 17 can make friends, play video games, or play in the many outdoor activities without leaving the resort. You can also bring the whole group for a day at the onsite Splash Pad to turn the fun up and the heat down. For adult guests, the resort offers Hideaway at Royalton Saint Lucia, a luxurious hotel within a resort catering to travelers over 18 years of age only offering access to Royalton Saint Lucia’s restaurants, bars, activities, and health & wellness facilities, with the preferential accommodations of a kids-free paradise. ... more   less 
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Also Known As:
Royalton Saint Lucia St. Lucia/Cap Estate

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