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Reviews (1,440)
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587 - 592 of 1,440 reviews
Reviewed 11 December 2017

This place is awesome. Very modern (just finished 1/207) but everything is nice and well kept. The workers are very helpful and have great hospitality. Bartenders are very interacting and are good at making drinks. Just tell them what you like and they will make you something. I met bartender Vergel and he helped us everytime and actually really cared about our stay and our trip. (He also makes the best drinks) Earl was also great!! The crew is always cleaning and keeping the place up to date and clean. The food is pretty good. Just a little different from the US. The food in the buffet does get old/cold/ chewy. Just some growing pains, its brand new. The best Restaurants are Zen and Hunter Steakhouse!! The crew does everything the can to make your stay the most enjoyable that it can be. The SPA is a little overpriced but was a great massage. I was very impressed overall and made our honeymoon very enjoyable!

  • Stayed: December 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank shempel33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2017

Overall, the resort has a lot of potential. My wife and i stayed for our honeymoon at the beginning of November. The food was great knowing it would be challenging to keep both a vegetarian and a me who loves my steak. The issues we had was the room had a lot of small items that still needed to be fixed, such as no door knob on the bathroom door so you could see into the bathroom when the door was closed. The tub drain didn’t work. Decks under construction while we were their right outside of our room. The worst was being woken up in the morning by someone using power tools literally on the porch of your swim out suite. Watching as my wife is sitting outside on our porch of the suite sunbathing and seeing someone put a ladder in front of her(literally a foot or two) so they could paint blocking the sun.
The Positives,
Beautiful views
Good food
The Negatives,
Water Damage on Every Restaurant roof
Construction.
No care to customers relaxing
Coupon book came days late after much pestering from us to get it

  • Stayed: November 2017, travelled as a couple
    • Value
    • Rooms
    • Service
3  Thank Norman L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 December 2017

The beach at Smuggler's Cove was gorgeous and nice for swimming. We visited in early December, so the resort was not at all crowded. The newness of the resort was very evident and nice. The resort is located in the far northern part of the island and not convenient to most of the island's attractions. Nexus tours staff were very helpful in coordinating a car and driver for us for a day's excursion. Natasha, our guest services coordinator, was very helpful. The concierge staff were very helpful with our boarding passes. Then Wi-Fi service was slow and glitchy.
The one thing that we did not care for at all was the Loyalty Member sales pitch. The young lady who gave the sales pitch was very pleasant. The pitch is pushed as a 90 minute commitment of our time. As soon as we walked in the door to hear the pitch, they were obviously annoyed with us that we hadn't planned for 4 hours of our vacation time to hear the pitch that was repeatedly promoted as a 90 minute presentation.

  • Stayed: December 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank D_and_S_2013xx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2017

Excellent hotel no problems.would return in the future.everything was really good.very friendly resort.staff were always polite and go out of there way to help.rooms where out of this world.never expected so much luxury.

  • Stayed: November 2017, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 494norab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 December 2017

Fantastic holiday at this resort , only problems we had were the service and food quality at the Italian restaurant, getting seats at the steak restaurant and felt that the restaurants needed some improvement on the decor and ombionce to make them feel like you were in an Italian , steak house restaurant.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Denise T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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