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Holiday Inn West Kelowna
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Reviews (231)
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47 - 52 of 231 reviews
Reviewed 18 June 2016 via mobile

The family was passing through Kelowna so we decided to book 2 rooms for a night at Holiday Inn West Kelowna. The location was good & convenient. Just off the highway 97S. It was accessible to many shopping malls & fast food centers. Reception staff were helpful & efficient. Each room had a 20/- breakfast voucher to offset the breakfast cost. The breakfast was good & we paid an additional 5/- for the family. The rooms were spacious,clean & the beds comfortable. We were pleased with our choice & will use this hotel again.

Stayed: June 2016, travelled with family
1  Thank HpLian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando B, Manager at Holiday Inn West Kelowna, responded to this reviewResponded 21 June 2016

Hello HpLian,

Thank you kindly for your review of the Holiday Inn West Kelowna. I am very pleased that you had the most enjoyable and comfortable stay with us. We look forward to your next visit.

Kind regards,

Orlando Batitis
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 June 2016 via mobile

Not only is this hotel poorly located, it also lacks even the very basic amenities. There is no fridge and the coffee maker is located in such a way that it is not easy to plug in. The beds were very comfortable me big out carpet was stained/dirty. I have stayed at several area hotels for a similar price and would not recommend this one.

Stayed: June 2016, travelled with friends
Thank Tbugs1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando B, Manager at Holiday Inn West Kelowna, responded to this reviewResponded 22 June 2016

Hello Tbugs1,

Thank you for your review of our hotel. I am sorry to hear that we were not able to accomodate your request for a fridge. We are expecting a shipment very shortly in order for us to grant these requests. Please accept our sincerest apologies for the poor experience you received during your recent visit. We strive to provide not just good value but also a product that we are continually maintaining for the enjoyment of our guests.

Kind regards,

Orlando Batitis
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2016

Kelowna was pretty well booked up so this was the only Hotel we could get on short notice. Beds were comfortable. Room was clean. Shower was hot. Tv was a flat screen Price was high for the room. I do a lot of travelling and still don't understand why the rooms at the Holiday Inn have no microwaves or fridge. This isn't 1990. Should be standard fare by now. Asked front desk about getting fridge/microwave as we were staying for 3 nights, but were told there were none available. Seems like they didn't want to be bothered. Hotel served its purpose but would not stay again if there were other choices.

  • Stayed: June 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank laurmich96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando B, Manager at Holiday Inn West Kelowna, responded to this reviewResponded 22 June 2016

Hello laurmich96,

Thank you for your review of our hotel. I am pleased to hear that you found your room comfortable and clean. I am sorry to hear that you did not receive a fridge that your requested. We are receiving a shipment of fridges very shortly in order for us to accomodate these requests.

We know you have many choices when it comes to lodging and hope you will continue to use IHG for your future travel needs.

Sincerely,

Orlando Batitis
Operations Manager

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Reviewed 6 June 2016 via mobile

Checked in. Supposed to get a king. Got a double queen even though I spoke to the reception personally when I booked. Decided on the location because of the holiday Inn standards and they have a restaurant and lounge. More expensive but for the convenience! Check in was a bit lengthy but ok. Room a bit dated and definately NOT thoroughly cleaned. ....Some one else's pamphlets dropped under the desk.....not removed...what else wasn't??? Then went for supper at the attached restaurant to find out the air conditioning hasn't worked for 3 days and there tech "supposedly " can't get it fixed but decided to just go home at 3pm. Then asked about the soup of the day and overheard the kitchen say its been in the fridge for 3 days but we can warm it up......ahhhh NO! So instead of eating and drinking there we went next door to BP. Really 35C and no air conditioning? Pathetic! Won't ever be back. No response from staff other than pointing fingers at others!

Stayed: June 2016, travelled as a couple
Thank Kevin1372
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando B, Manager at Holiday Inn West Kelowna, responded to this reviewResponded 22 June 2016

Hello Kevin1372,

Thank you for your review of our hotel. I would like to apologize for the poor experience you received duriing your stay. We strive to provide good value and continuosly maintain a product for our guests to enjoy. We are disappointed that we were not able to deliver the level of service you expect out of a Holiday Inn hotel.

We know you have many choices when it comes to lodging and hope you will continue to use IHG for your future travel needs.

Kind regards,

Orlando Batitis
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 June 2016

Room was ok, but was nothing special. Hoping to get a free continental breakfast included, but was not included. The hotel is difficult to get to from downtown Kelowna as Highway 97 splits into 2 separate roads (Main Street and Dobbin Road) in West Kelowna (Westbank). Miss the cut-off road and you are off to Summerland or Vancouver.

Room Tip: all rooms are away from the highway
  • Stayed: May 2016, travelled with family
    • Value
    • Location
    • Service
Thank Gary A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando B, Manager at Holiday Inn West Kelowna, responded to this reviewResponded 5 June 2016

Hello Gary A,

Thank you very much for your review of our hotel. Our hotel has an attached restaurant that serves breakfast, lunch and dinner. I am sorry to hear that you found it difficult to get to our hotel from Kelowna. If guests were coming from the other direction, our main entrance is easily accesible off the highway.

Kind regards,

Orlando Batitis
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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