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Reviews (240)
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Reviewed 18 June 2016 via mobile

The family was passing through Kelowna so we decided to book 2 rooms for a night at Holiday Inn West Kelowna. The location was good & convenient. Just off the highway 97S. It was accessible to many shopping malls & fast food centers. Reception staff were helpful & efficient. Each room had a 20/- breakfast voucher to offset the breakfast cost. The breakfast was good & we paid an additional 5/- for the family. The rooms were spacious,clean & the beds comfortable. We were pleased with our choice & will use this hotel again.

Stayed: June 2016, travelled with family
1  Thank HpLian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando B, Manager at Holiday Inn West Kelowna, responded to this reviewResponded 21 June 2016

Hello HpLian,

Thank you kindly for your review of the Holiday Inn West Kelowna. I am very pleased that you had the most enjoyable and comfortable stay with us. We look forward to your next visit.

Kind regards,

Orlando Batitis
Operations Manager

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Reviewed 13 June 2016 via mobile

Not only is this hotel poorly located, it also lacks even the very basic amenities. There is no fridge and the coffee maker is located in such a way that it is not easy to plug in. The beds were very comfortable me big out carpet was stained/dirty. I have stayed at several area hotels for a similar price and would not recommend this one.

Stayed: June 2016, travelled with friends
Thank Tbugs1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando B, Manager at Holiday Inn West Kelowna, responded to this reviewResponded 22 June 2016

Hello Tbugs1,

Thank you for your review of our hotel. I am sorry to hear that we were not able to accomodate your request for a fridge. We are expecting a shipment very shortly in order for us to grant these requests. Please accept our sincerest apologies for the poor experience you received during your recent visit. We strive to provide not just good value but also a product that we are continually maintaining for the enjoyment of our guests.

Kind regards,

Orlando Batitis
Operations Manager

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Reviewed 11 June 2016

Kelowna was pretty well booked up so this was the only Hotel we could get on short notice. Beds were comfortable. Room was clean. Shower was hot. Tv was a flat screen Price was high for the room. I do a lot of travelling and still don't understand why the rooms at the Holiday Inn have no microwaves or fridge. This isn't 1990. Should be standard fare by now. Asked front desk about getting fridge/microwave as we were staying for 3 nights, but were told there were none available. Seems like they didn't want to be bothered. Hotel served its purpose but would not stay again if there were other choices.

  • Stayed: June 2016, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank laurmich96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando B, Manager at Holiday Inn West Kelowna, responded to this reviewResponded 22 June 2016

Hello laurmich96,

Thank you for your review of our hotel. I am pleased to hear that you found your room comfortable and clean. I am sorry to hear that you did not receive a fridge that your requested. We are receiving a shipment of fridges very shortly in order for us to accomodate these requests.

We know you have many choices when it comes to lodging and hope you will continue to use IHG for your future travel needs.

Sincerely,

Orlando Batitis
Operations Manager

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Reviewed 1 June 2016

Room was ok, but was nothing special. Hoping to get a free continental breakfast included, but was not included. The hotel is difficult to get to from downtown Kelowna as Highway 97 splits into 2 separate roads (Main Street and Dobbin Road) in West Kelowna (Westbank). Miss the cut-off road and you are off to Summerland or Vancouver.

Room Tip: all rooms are away from the highway
  • Stayed: May 2016, travelled with family
    • Value
    • Location
    • Service
Thank Gary A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando B, Manager at Holiday Inn West Kelowna, responded to this reviewResponded 5 June 2016

Hello Gary A,

Thank you very much for your review of our hotel. Our hotel has an attached restaurant that serves breakfast, lunch and dinner. I am sorry to hear that you found it difficult to get to our hotel from Kelowna. If guests were coming from the other direction, our main entrance is easily accesible off the highway.

Kind regards,

Orlando Batitis
Operations Manager

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Reviewed 24 May 2016

Stayed for one night and thankfully it wasn't any more than that. Check in was fine. Rooms had a weird smell. Beds were ok, but not great by any stretch. Vending machines didn't work or were empty. For the price to stay here, Holiday Inn needs to do a lot of work. The only reason we stayed was because everything else was booked and if it were to happen again we would probably keep driving.

  • Stayed: May 2016, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank maddysgirl15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando B, Manager at Holiday Inn West Kelowna, responded to this reviewResponded 27 May 2016

Hello Maddysgirl15,

Thank you for your review of our hotel. We work diligently to ensure our facilities are well maintained and we try our hardest to provide not just good value, but comfortable, clean and friendly accommodations. The feedback we receive from our valued guests, like you, enables us to target problems areas.

We hope to have an opportunity to better your experience with us whenever your travels bring you back to West Kelowna.

Kindest regards,

Orlando Batitis
Operations Manager

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