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Reviews (664)
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All reviewsshopping centrefourth floorsea frontcoach partycoach holidaythe dining room staffbreakfast and evening mealshort breakbit datedcar parknight porterplenty of choicefantastic locationfriendly hotelone night stayplenty of hot waterwaiting staff
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70 - 75 of 665 reviews
Reviewed 28 September 2017

absolutely lovely visit, beds need updating and the rooms too but the staff was lovely in helping us with information that we did not know about Weston, for the weekend price was abit high especially for the type of room we had, the breakfast was lovely but
could do with being abit larger as we found we was having to ask for more toast to fill us up

  • Stayed: September 2017, travelled with family
    • Location
    • Rooms
    • Service
1  Thank Amy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2017

I had booked this hotel in the Spring basing it on many reviews I read at the time, whilst some visitors advised that the hotel generally needed re-furbishment they all said they loved it. On arrival this weekend I immediately really disliked everything, the horrible dirty and narrow corridors, the fact there was no signage to our room, we had to wander around to find it. The room was very small with filthy windows which looked as they hadn't been cleaned for years, the bed had sheets and blankets!! The shower worked ok but there was just a curtain all the way around a floor pedestal, despite taking great care it was impossible to not wet the floor at all. The dining room was tatty too, some of the waiting staff work so hard to look after everyone. The breakfast wasn't great, the sausages repeated on me all day. I hated the place so much I wanted to leave a day early and go to the much nicer hotels nearby. We paid £80 a night and feel totally ripped off as it would seem that the going rate now is £40 a night. The worst place I have ever stayed.

Room Tip: Don't stay at this hotel!
  • Stayed: September 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
2  Thank billyEssex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2017

hotel very dated , noisy at night if you have a room facing sovereign shopping centre as the night clubs are around there .Went to bar at 10-45 and it was closed !. Floorboards and beds creak and walls are thin carpet dated. Staff very friendly , food great but sorry l won,t e going back again.

Room Tip: get room facing sea , noise at back will keep you awake
  • Stayed: September 2017, travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Steve G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 September 2017 via mobile

Nice location yes, service and staff nice too and very knowledgeable and helpful but, the hotel needs a refurb. The carpets were thread bare in many communal areas. In the bar there was a huge hole in the carpet. Very dated. Not at all what I expected. Paid for a double room and ended up with single beds in a room facing a wall. Very disappointed I have to say.

Stayed: September 2017, travelled as a couple
1  Thank Julie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2017

On arrival we were told our rooms were on the third floor. Due to a number of bad experiences being stuck in lifts we always use the stairs. When we asked about the stairs the Receptionist told us to take a seat and she'd try and move us to lower floor rooms and she subsequently moved us to the first floor.

This first impression was of very obliging and friendly staff. This impression stayed with us right to the end of our stay there (4 nights).

The first night's Dinner was good although service was a little slow. However as there were 2 coaches in with getting on for 100 people who probably hadn't eaten much all day because they'd been travelling we didn't think much about it. On the next 2 evenings it was much quicker but on the last night it slowed down again and we had to ask the Waiter to bring us cups of Tea after our Sweet course as he forgot to ask us if we wanted them.

There was plenty of choice for Dinner and it was just unfortunate if there was nothing on the Menu you particularly liked and so had to "make do". Everything was well cooked - in fact the Broccoli on the last night was so well cooked it had fallen away and, at first glance, looked like spring cabbage! The food wasn't piping hot but it was adequate.

Breakfast was a different story. It is served from 8.15 am but is flexible. On the first day we were in the Dining Room by about 8.20 am/8.25 am and it was about 9.15 am before we got the main event - the cooked breakfast. What was it? Cold undercooked bacon, cold fried eggs - I'm sure you'll get the picture. I had cold ham and tomatoes on the first day which was OK. The Tea Pot had been on the table so long the Tea was undrinkable by the time we got the main part of the breakfast. The "Toast" was by this time cold and, to be honest, I'm not sure if the bread had actually met the toaster at all as it was hardly brown.

This impression of breakfast did not altogether change for the remaining 3 mornings. I gave up on the cold ham and tried the scrambled egg which wasn't that bad. However if you didn't get a move on and eat your breakfast fast then, if it had been warm when it arrived, it went cold before you'd finished it. The Tea didn't really improve although obviously quicker service gave it less time to get cold. Somehow the coach party of 40 all managed to be on the coach by 9.20 am on the last day having had breakfast which didn't start serving until about an hour beforehand.

Breakfast is not self service for anything as there's no room. Also a number of people are only booked in B & B and the Dining Room isn't large enough to seat everyone at once there was a frantic relaying of tables on a number of occasions.

The Dining Room is on the First Floor and the view of the sea front and pier is amazing. However don't lean on the windows as some of the frames look so rotten they might give way.

Now to the bedroom. Travellers beware. If you are offered room number 106 (and possibly 108 which is next door) you will have what I was told was the Gas Boiler outside your room which runs all night. I'm not sure if there wasn't some other "appliance" which may or may not belong to the Sandringham which also ran all night. Even with the window closed you could still hear it and when it was open it was extremely noisy. Room 106 has a shower over what looks like a bath. However there was no plug and there were no bath taps. The wash basin was in the bedroom as there was no room in the bathroom. Your view is the back yard.

There were 4 different Chambermaids on 4 days but I'm not sure what they did apart from make the beds and change the towels (fancily folding up any which weren't changed). They were polite and friendly though.

Overall the Hotel needs a bit of TLC to bring it up to date as a lot of the carpets were threadbare (especially one on the stairs which was potentially dangerous) and as I mentioned earlier the windows aren't good in places.

One thing which does need highlighting is that while there is a Lift the Dining Room is "between floors" and so a some steps need to be negotiated to access it. Therefore if you can't manage even a few steps (which are steep) you cannot get in to have your meals.

Stayed: September 2017, travelled with friends
3  Thank AliEMYorks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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