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“Better than I expected”

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Premier Inn London Hayes, Heathrow Hotel
Ranked #7 of 13 Hotels in Hayes
Singapore, Singapore
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“Better than I expected”
Reviewed 18 February 2012

Stayed for 2 nights at 45 pounds a night. Check in was a breeze although not much was said. Just take the key and go. Room was spacious and clean. Aircon/Heater was not working but was quickly fixed after reported. Internet was 3 pounds for 24 hours and speed was ok. Location was great as I could catch a bus to the places I wanna go. Housekeeping was excellent. Left tips on the bed and came back to the room intact. Painting works was going on but did not disturb at all. On the whole, a good stay and I will go back again.

  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank BeatificTrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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469 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • Italian first
  • Spanish first
  • Any
English first
Bristol UK
Level 3 Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 14 February 2012

This hotel is a great place to stay before flying out of Heathrow, free parking, very clean rooms, young man on reception was excellent, he booked us in very quickly and was friendly. Go to Sainsburys across the road for breakfast, better value than the hotel.

Room Tip: Book on the internet we go a room for £39
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  • Stayed February 2012, travelled as a couple
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Helpful?
Thank azimuthBristolUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cornwall
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 February 2012

This is the third time staying here in Hayes and again not disappointed. The staff on reception were very helpful and cheerful. The room was huge, clean and welcoming after a 4 hour drive. The housekeepers do a brilliant service to the hotel.
is in an ideal location if visiting London Central, bus right outside the door and train station approx. 5 mins away with a direct link to Paddington and the tube. There is even a MacDonalds across the road for midnight feasts!
We will most definitely stay here again as it is just perfect We even had snow on our visit this time!! This didnt disrupt the transport either. Excellent. Well done Premier Inn. :)
Only suggestion I would make is that rooms could do with extra coffee and milk sachets but this is not a problem when asking for more.

Room Tip: Rooms are very quiet and room 24 is a good family room, very big.
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Jussy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 January 2012

I had traveled from Derby to see my misses, i had stayed for three nights. Firstly the staff messed up the first procedure we need to do which is book your self in to the hotel, when arriving in the room it smelt really bad and was left in such a bad state!! The windows had then been opened for about an hour knowing that it was cold.

I had told the receptionist about many of my issues but nothing was resolved, Noise honestly, all i can here is someone running in the corridors and traffic coming from outside. The bathroom was really dirty which had mold and looked like it ain't been cleaned since ages.

I could carry on, but i will leave it there!! DO NOT SAY AT THIS HOTEL

Room Tip: Don't even come to this hotel.
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  • Stayed January 2012, travelled as a couple
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Helpful?
1 Thank Tayub K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly L, Social Media at Premier Inn London Hayes, Heathrow Hotel, responded to this review, 2 February 2012
Thank you for taking the time to review your stay at our hotel. At Premier Inn we endeavour to ensure all our guests have an enjoyable stay in a comfortable environment and do apologise that on this occasion we failed to provide this. Please be assured your comments have been noted and will be followed up with the Management Team at our hotel. Your feedback is very much appreciated and we look forward to welcoming you back to Premier Inn in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 January 2012

Decent rooms as always, being refurbished apparently, but I never saw any disruption. Free wi-fi for half an hour and then only £3.00 if you require 24 hours, thats a price reduction of £9.00

Friendly Staff in both reception and bar / restaurant.

Room Tip: Free Wi-Fi for half an hour and then if you need more £3.00 for 24 hours
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  • Stayed January 2012, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
1 Thank Dave B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Premier Inn London Hayes, Heathrow Hotel

Property: Premier Inn London Hayes, Heathrow Hotel
Address: 362 Uxbridge Road, Hayes UB4 0HF, England
Region: United Kingdom > England > Greater London > Hayes
Amenities:
Bar / Lounge Restaurant Wheelchair access
Hotel Style:
#2 Family Hotel in Hayes
#5 Romantic Hotel in Hayes
Price Range (Based on Average Rates): €
Hotel Class:3 star — Premier Inn London Hayes, Heathrow Hotel 3*
Number of rooms: 86
Official Description (provided by the hotel):
Twenty minutes from the airport and handy for heading to up to RAF Northolt or over to Wembley ... more   less 
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Also Known As:
Premier Inn Hayes Heathrow Hotel Hayes
Premier Inn London Hayes, Heathrow Hotel Greater London

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