Booked the day before for the 11 o'clock tour for 5 people. Arrived on the day and queued for 20 minutes to collect our tickets....... only to be told that another party that had booked had arrived with more people and so now there was no room on the boat and the next trip wasn't till 1.00. What is the point in allowing people to book if you then give their spaces away!! Surely you should have made the other party wait to see if everyone turned up before allowing them to get on and take our places!!! Rubbish customer service... luckily sea safari came to our rescue and we went on their trip instead which we all really enjoyed as they offered an amazing speed boat ride... so thank you ilfracombe princess for giving away our seats because we went on a much better trip in the end.