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“terrible service”
Review of Ruhe Restoran

Ruhe Restoran
Ranked #1 of 2 Restaurants in Neeme
Price range: US$3 - US$24
Cuisines: Seafood
More restaurant details
Restaurant details
Dining options: Reservations
Description: Restaurant Ruhe, opened in August 2013, is located a 30-minute drive away from Tallinn. The seaside fish restaurant offers dishes made from only the freshest fish and seafood. In preparing the dishes, both pure flavours as well as old fishermen's tradition are held in high regard. The healthiness of the dishes is not forgotten either. A ruhe is a fishing boat carved from a tree trunk. It is also German for 'tranquillity' - this word characterises the feeling you get admiring the beautiful view of the sea at Ruhe. Families with children, adventurers on the seas as well as others romantics are welcome at Ruhe. Larger events can be held by prior agreement.
Reviewed 4 July 2022

I want to talk about my restaurant "experience"at Ruhe restaurant. We had reserved a table for four, and one of us was a guest from a foreign country. When we got there, it turned out that there were no tables outside (okay, it was a popular Sunday evening and there were really quite a lot of people). It was hot inside, but it survives. Then the prank started with the service, it must have been half an hour when the server found time to take the order, two appetizers and four steaks, plus water, coffee and a glass of wine. The water came quite quickly, the coffee took a while and then .... everything stopped! It took almost an hour or a little more, until after our modest asking, I went to investigate and lo and behold! the first of the two ordered appetizers arrived, together with four plates, ok. And then it took almost another hour! without anyone paying us the slightest attention, for example asking if we wanted more water (it was really hot!) or offering us the opportunity to sit outside, because there were several free tables outside. Finally, again after a bit of aggravation, the main courses were brought to us and also the starter that was not brought, but where to eat it, because the waiter decided to take the plates away! It remained untouched then. the food itself was normal, but the unfortunate glass of wine ordered was probably too much for the place. When we asked for it, everything started over, what we ordered and how much. and when the girl arrived with the wine, she asked about the mocha tip - do you want to try it or are you going to take a risk????!!! Great, everything had lasted 2.5 hours!! and of course there was no desire to experiment with ordering something extra, God knows how long it would have taken. Since we were quite annoyed by the whole evening, I have to admit, yes, the girl at the end of the mocha apologized and made a discount on the bill. But - I really wonder how a restaurant with such a good reputation can afford something like that! In any case - if you can rate the food 4, then the service gets just a 1 and that's a minus too!

Date of visit: June 2022
    • Value
    • Service
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Thank DagoA14
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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2 - 6 of 104 reviews

Reviewed 15 January 2022 via mobile

This place is very famous so we were expecting amazing food but it was only quite ok. We had a burger with fried onions on top and it was super oily (the little paper bag holding the burger was filled with oil seeping out from the meat and cheese). We also had a dish with a fish patty and many kinds of vegs and a green sauce and it was good. Maybe we'll try again in the future!

Date of visit: September 2021
Thank MartaaaaG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 28 August 2021 via mobile

We came here for late lunch. It is recommended to book the table! We were greeted by lovely staff. The food was so delicious (so eyecatching that I forgot to take pictures of all the dishes ) and recommended champagne really tasty! The restaurant has nice views to the sea. On sunny and warm days you can enjoy the terrace. Perfect place to organize birthdays or weddings etc.

Date of visit: August 2021
Thank leilanilisannah
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 19 July 2021

We had been thinking about coming here for quite some time and finally did it yesterday. It was roughly a 40 minute drive from Tallinn. The end result is a lovely looking place view quite a view no matter if you're outside or inside the restaurant. The only downside is probably lack of umbrellas outside, so you should think twice if it's sunny and hot. Unfortunately, that's the smallest problem.

First of all, there is no menu for kids. Luckily, we were offered some pasta which we ordered and...they simply forgot about it. More than 1 hour later we left with a starving child who had to eat some bread and shrimps from one of our dishes. I don't find it being acceptable. Not even close. And if you're thinking that we could have asked about it - good luck catching someone from the staff.

The food is average mostly too. We tried padron peppers and these were nice. It's a rare dish in Estonia for some reason, but we always take those when in Spain. Crispy cauliflower was the best dish we had there. Tasty and crispy indeed. Taco with seafood wasn't really a taco - more like a cake. It was OK, but would have been much better if the sauce wasn't that sweet. Pil-pil shrimps weren't hot at all, but in general they were OK. Lobster roll was a real letdown. To me at least. Not much lobster and not enough taste. Seafood soup was good.

When it comes to drinks, we tried 3 proper cocktails and 1 non-alcoholic fluid - all 4 were good. We would have tried more but no one during our 1,5 hour visit offered anything even once - even when they saw that my glass was empty. Which brings me to the biggest drawback - service.

Lack of service is a local tradition in Estonia. In Ruhe it lead to forgetting about pasta for our child, not offering any additional drinks and clearly not having any workflows. We had 3 different people coming to our table, so there is either no system at all or there is this kind of "open" approach which some IT companies had before (and failed miserably). When everyone thinks that it's not his/her job in the end of the day.

Will we come back? Maybe in a couple of years and if the whole menu changes. It's not worth spending time to drive here if all there is as the view and nice interior. I was actually struggling between 2 and 3 stars (2,5 would have been ideal) since it's a restaurant after all and we should rate the actual food first and then the service. Food is 3. Service is a solid 1. Interior and view are both 5. With some good hires this place can easily get 4 out of 5, but until then - 3 is the absolute maximum I can give.

Can't say that our anniversary was ruined, but we should have picked pretty-much any decent restaurant in Tallinn. Hungry daughter would agree.

Date of visit: July 2021
    • Value
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1  Thank 3apa3ho
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed 29 May 2021

More than 30 minutes we didn't even get menu, though we even asked. At the 20th minute we even asked for menu and we got as an answer "yes sure". At abut the 35th minute we still didn't even get the menu, though newly arrived guests were getting it, so we were therefore forced to leave. All waiters just passed by all the time and they didn't notice we were just waiting and we were missing menu all the time.
Therefore for us the "food" was really insipid and tasteless. Tasting like nothing or like eating air.
Who will pay us back the time that we lost there? And the gasoline to reach the restaurant? We had then to go to another restaurant where we found amazing food and very welcoming caring smiling personnel.

Date of visit: May 2021
    • Value
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    • Food
Thank Roam784781
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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