Our reservation was lost; The Guesthouse tried to charge three time the price they quoted when we reserved - I was able to negotiate them down to double the price, as I had to stay there (no other option); The room was basic at best and so dark that the lights needed to on all the time despite of it being the longest day of the year; Prepayment was demanded and then it was a problem to get an invoice or a receipt before we left; Staff only spoke Estonian.