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All reviews piano bar the penthouse burger bar sea view isle of man central promenade executive room kippers single room buffet breakfast lovely hotel sea front reception staff coach party coach trip night stay douglas bay
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Reviewed 4 April 2018 via mobile

My single room was clean and warm. The bed was wide and comfortable. The bedding was clean and in good condition, as were the towels. The bar, breakfast room and reception desk staff were all polite, helpful and friendly and there were enough staff on hand to ensure you didn't have to wait for service. I will definitely go there again if I return to the Isle of Man.

Date of stay: April 2018
Trip type: Travelled with friends
Thank Jill-Rhianna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 March 2018

Centered along the promenade a real Victorian hotel, comfortable and we'll positioned near Douglas town centre. A room overlooking the sea, is a much better option. As the rooms are a little larger than the rest. This hotel would have gotten five stars but for the steps along the corridors to the rooms. Where we were positioned was on the first floor, which unfortunately suffered a loss of heating in the room, however the manager did provide a portable electric heater till the heating was sorted. We had the odd times when when the flush continued on and on for an hour. Breakfast is a full buffet affair with bacon, eggs, sausages, black pudding, hash browns and beens, with serials toast and a small selection of croissants or pan au chocolate. There was also toast available, fresh coffee and tea and small selection of fruit and fruit juices.
The bar does have a piano player for a short time most evenings, but is not overpowering. You can get a bar snack. Go for the Empress club sandwich, it was very tasty. There is a vegetarian option.
The bistro restaurant offers a small but nice menu, with a vegetarian option. The preparation and presentation was pretty good.
You can book a massage. There is also a sauna. No swimming pool.
You have a flight of steps to the bar/restaurant and reception, and along the floor levels are a few steps.

Room tip: Book a sea view room, as these are larger than the standard rooms, you do have to negotiate steps up to and throughout the hotel.
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank helensmith672017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2018

Well run hotel with excellent dining facilities, the room had recently been refurbished to a high standard
Pleasant bar/lounge area to relax in combined with a excellent location on the promenade
This hotel is at present in the process of upgrading the rooms

Date of stay: March 2018
Thank Salestt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2018

booked double room 3 nights very modern and very comfortable also people on desk,bar and room cleaners all very friendly. would recommend to anyone as the price was very reasonable also the breakfast was included in our stay and worth getting as very nice.

Room tip: not all rooms have sky telly if you need it, so make sure you book the right one.
Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank bethyoudog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 March 2018 via mobile

I arrived in the dark and knew hotel was on seafront but couldn't find it because the lit name sign is right at the top of the building and not easily visible when driving. I had to park up to find it. Bar and reception areas looks opulent and there it ends. Rooms are dated however, they were warm and clean. I ate in the bar and staff were pleasant and helpful. Food was reasonably priced for the island.

Date of stay: October 2017
Trip type: Travelled on business
Thank paulnpaula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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