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Empress Hotel
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Reviews (117)
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All reviewspiano barsea viewisle of manexcellent hotelbuffet breakfastthe penthouseevery eveningsingle roomcoach partyhotel roomsea frontroom was largett weekstayed for nightsnight stayshort breakdouglas bay
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Reviewed 15 April 2018

The food was brilliant, the restaurant in particular. The Piano Bar food was also very good, more pub-grub-like. The breakfast was alright. All of the people who work here are very friendly.
The only suggestion I have is to update the decor. Maybe it's nice for the older guest, but I can't imagine when it was last decorated.

  • Stayed: March 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank EM156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2018 via mobile

Smallest bedroom I have ever stayed in - ever!!
Dangerous especially in the middle of night to navigate the obstructions to get to the loo.

Bathroom had more room in it...

Do not accept this room unless you are fit and capable.

The complete slack of sleep due to the (I presume) plumbing issues was quite ridiculous.

Laughably they put a chair and table in the room - you cannot pull the chair out to sit down!!

Breakfast - truly economy class. You always know when ingredients are cheap and this was truly bargain basement.

What a very disappointing and depressing visit.

Stayed: April 2018, travelled as a couple
Thank mattgreenbank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 April 2018 via mobile

The rooms were clean and the bed ok but that's the good bit!
The woman running the breakfast was rude,bossy and bullying-especially to the staff. I was getting some tablets from my wife's bag and sge suddenly appeared telling us that we couldn't take food from the "restaurant" erm...we weren't! On the first day,I asked if the milk was skimmed or full fat. The THIRD waiter I asked managed to tell us it was full fat. When I asked if there was any skimmed milk,I was told that special diets needed 48 hours notice ( well,8 days and still mo cereal for breakfast and I'm bringing in cartons of uht for my tea... )
Oh,and something we didn't know was the hotel's fun game of 3am fire alarm on Saturday,which was repeated on Monday FOR THE SAME WIRING PROBLEM.
As the week went on,we saw more niggles such as carpets not fixed down,broken tiles,furniture past it's best etc.

All in all,it's left a bad memory of Man for me!

Stayed: April 2018, travelled as a couple
Thank Neil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 April 2018 via mobile

My office booked my trip on line however there was a mistake on dates we contacted the empress hotel on the same day and explained what had happened the receptionist amended our booking for the correct dates, however we was still charged £77.00 for the night we cancelled, reason was we didn't turn up and they needed 24hrs cancellation. How could we do that as it was booked for that day,
However I arrived on the correct dates would like to say all the staff was exceptional. As we used to use the empress most times in over there for business I will be looking else where to stay from now on

Stayed: April 2018, travelled on business
Thank Colin A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 April 2018 via mobile

My single room was clean and warm. The bed was wide and comfortable. The bedding was clean and in good condition, as were the towels. The bar, breakfast room and reception desk staff were all polite, helpful and friendly and there were enough staff on hand to ensure you didn't have to wait for service. I will definitely go there again if I return to the Isle of Man.

Stayed: April 2018, travelled with friends
Thank Jill-Rhianna G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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