The restaurant was very busy and although we arrived early and ordered our meals we were left waiting in the lounge area for almost an hour. My husband did complain to the duty restaurant manager and we were eventually taken to our table.
I think, to make up for the delay, we were given a lovely booth. The meal was delicious as usual and when we paid the bill they had deducted our second round of drinks and our desserts which was very kind.
I am sure they pride themselves on their usual excellent service and feel they were truly sorry for our poor experience this time.
It would not put us off visiting again and we look forward to our next visit.
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