We were married at this venue a year ago and we couldn't fault anything at all, so it made perfect sense to us to have our anniversary dinner here. It was very disappointing indeed.
First, we were seated at a table that had been shoe-horned in as an afterthought at the entrance to the room. Next, the menu is a bizarre collection of mostly whacky sounding dishes like "STUFFED SADDLE OF RABBIT", "JIM BEAM SMOKED RIBS" and "BEER BATTERED HADDOCK". One of the "specials" was "Beef Duo", one of the main constituents of which was not beef.
I'm quite an adventurous diner but I didn't like the sound of most of it, so I plumped for the "21 DAY AGED SHORT RIB, PULLED FEATHERBLADE, ALE & MUSHROOM PIE" and my wife chose one of the specials, essentially a chicken pie. The content of the "featherblade" pie was okay but the pastry was like concrete, as was that of the chicken pie, the filling of which was bland and flavourless and was served with beef gravy.
The service from the waiter was good, but my wife's polite complaint about her food to the manageress when she asked if we'd enjoyed our meal was met with indifference. We expected perhaps a complimentary cocktail and some words of comfort but nothing at all was offered.
When it came to paying using my bank card, there was a default service charge of 5% which you could change to a higher value but not remove. Since I'd tipped the waiter in cash, I told the manageress that I wanted the service charge removed, which made her even more frosty with us.
The upshot of all this is that we won't be back to dine here ever again, and the memory of our perfect day a year ago has now become slightly tainted as a result.
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