Stayed with family for nearby party. Extremely unpleasant odour on first floor corridor during whole stay. Toilet bowl was spattered with dry faeces and seat with dry urine, rectified by staff later. On return after party found soap dispenser in shower was empty led to concerns about general hygiene standards in rest of room.
Customer service apologetic about toilet but did not address other issues and stated that this still constituted a good night's stay despite our stated uneasiness about sleeping in a room which did not meet basic criteria for any hotel accommodation.
Find somewhere better, we certainly have on return recently!
Thanks for your review.
I am sorry to hear you did not enjoy your experience staying with us as it was not up to the standards you were expecting. We aim to ensure every stay is perfect and so I apologise we let you down on this occasion.
It is disappointing to hear that the cleanliness of your room was not up to the standard we would expect. Our House Keeping team complete a full service before every check-in and so should be fresh and clean when you arrive. It is sad to hear there was an unpleasant odour in the hotel and the general cleanliness of your room and bathroom.
Please be assured I've passed your feedback on to the Manager of the hotel to look into with our House Keeping team to ensure our high standards are constantly being met and your experience is not repeated.
Once again I apologise for the disappointment caused and hope to welcome you to one of our other hotels again in the future.
Excellent place to stay. Very efficient and friendly helpful staff. Rooms up to Premier standard. Food in the restaurant excellent and service quick. Good selection at breakfast - buffet style with eggs cooked to order.
Work related trip to Beverley and surround, let down on our usual digs so last minute switch to a reliable brand. First time not in a traditional Yorkshire B&B, but so pleased we made the switch. Easy to find, parking behind the hotel (get a swipe code from reception so you only pay £4.50 all day/night). You get the usual standard clean tidy hotel, good size rooms, be nice if the widows opened to allow a through draught and fresh air. Located right next to the new shopping centre with bars, restaurants and a multiplex cinema. We are already getting next years return booked.
Well done, great staff. Thank you
Stayed with friends at Christmas. An excellent hotel with clean tidy rooms. The breakfast and evening meals were excellent but it was sad that the restaurant was closed on Christmas Day - most local restaurants were either booked up or closed too, so Christmas Day food was a buffet in our room created from the local supermarket.
Myself and my work colleague stayed for 1 night on the 6th September.
Michael and Beth were on duty in the restaurant. The service was amazing and both went above and beyond to make our stay enjoyable.
Highly recommend this hotel.