Went to Pips yesterday for the first time for coffee, the place was totally empty of customers ( now I know why!!). I asked what cold drinks they had for my daughter and wordlessly I was handed a menu, we ordered 3 drinks and a brownie. it was lovely weather so we said we'd sit outside to be told in not a very nice tone that we have to pay first...no please, thank you or smile. Sitting outside in the sun our order arrived in 3 trips, the girl did not say a word even though we all said thank you. The coffee was lovely but the fact the member of staff didn't smile or speak was very offputting, obviously we were an inconvenience, our teenage daughter felt awkward about the silence from staff member. Another couple came after us and lucky for them they got another member of staff who came outside and actually spoke to them...hate to think what it's like if theyre lucky enough to get busy...we are regulars to Callander but won't be back at Pips.