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“First class hotel” 5 of 5 bubbles
Review of Killyhevlin Lakeside Hotel & Chalets

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Killyhevlin Lakeside Hotel & Chalets
Ranked #3 of 7 Hotels in Enniskillen
Certificate of Excellence
Andover, United Kingdom
Level Contributor
342 reviews
163 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
“First class hotel”
5 of 5 bubbles Reviewed 17 July 2013

I arrived at the tail end of the G8 summit, so there were some 'leftover' travellers, mainly journalists, photographers and reporters. I've stayed before and was impressed then and nothing has happened to alter my opinion. Rooms are fabulously well appointed. I do find the service in the restaurant to be slow though, and it is a bit cool for me, so on the 2nd night I had room service which was great. The chef produces the most fabulous sauces whatever you eat and breakfast is very, very good. Never seen a fresh fruit plate like it. The only couple of things are: some of the door closers must be past their sell-by date because the level of banging on both nights I stayed was almost intolerable. Secondly, the 'crew' who were dismantling all the G8 barriers, etc, installed themelves in the bar/restaurant each evening still in their work clothes despite it being obviously inappropriate. Management could have had a quiet word.
I would welcome the chance to stay again in this upmarket hotel, if only the reception staff weren't quite so cool!

  • Stayed June 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank lauran1902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager180, Manager at Killyhevlin Lakeside Hotel & Chalets, responded to this review, 20 August 2013
Dear "lauran1902"
The G8 Summit was quite an exciting time for us all at the Killyhevlin. We were the designated G8 Media Centre and had several days of being operational in all departments for 24 hours a day. The "Crew" arrived a few days before the event to set all up and worked after the media had disappeared on dismantling the show - a very tight schedule and they too were residents before and after the media delegates had come and gone. We will certainly take on board your comments re doors banging - that will keep maintenance busy. Our GM takes comments re staff behaviour very seriously and will address your comments about the reception staff himself. Thank you once again for your feedback and we will certainly look forward to welcoming you back on many occasions, kindest regards, Leigh Watson, HR.
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1,489 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (418)
Date | Rating
  • Danish first
  • English first
  • French first
  • Any
English first
Portadown, United Kingdom
Level Contributor
62 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 17 July 2013

just returned from a 2 night break in this lovely hotel with my darling wife.staff so very helpful,leisure facilities are excellent,hot tub outside is perfect to relax in.the location is just outstanding overlooking the Lough Erne.the food was excellent in both the Silks restaurant and the bar food area.My wife had the g8 cocktail which she said was outstanding.we will return to this hotel very soon.

Room Tip: ask for room overlooking the Lough!!!
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  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank id2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager180, Manager at Killyhevlin Lakeside Hotel & Chalets, responded to this review, 20 August 2013
Dear "id2110"
Thank you so much for your very thoughtful comments on your recent stay with us after our busy G8 experience. We did get tasting the "practice" G8 cocktails and I must say I agree with your wife! Our bar staff can mix up a few alternative cocktails both alcoholic and non-alcoholic along with the ever popular fruit Smoothies. We look forward to seeing you and your wife return on many more occasions, kindest regards, Leigh Watson, HR.
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Belfast, United Kingdom
Level Contributor
35 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 15 July 2013

Just returned from three nights B & B plus one evening dinner break. Excellent hotel, we had a great deluxe lakeview room, the staff are excellent as is the food. The weather was sunshine all the way which added to the fun but could not fault the hotel at all. Leisure facilites are very good, nice large pool and steam room and sauna plus fitness suite. Will be back.

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank browner61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager180, Manager at Killyhevlin Lakeside Hotel & Chalets, responded to this review, 19 August 2013
Dear "browner61"
Thank you very much for your kind comments, we look forward to seeing you back again, kind regards, Leigh Watson, HR.
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Ireland
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 15 July 2013

My daughter and I spent a superb 3 day break at the Killyhevlin Hotel. We will always cherish the memories as it was a 'special' birthday for my daughter and everything was just 'Perfect'. The Hotel of course is in a magnificent location, with flowerbeds and rolling lawns stretching down to the Lough. It was wonderful to sit outisde and watch all the 'water activities' - jet skiing, swimming and all the little boats moving up and down the Lough from dawn to dusk. The bedroom was a good size, spotlessly clean and had a super view of Lough Erne. The Hotel staff were GREAT! - from our arrival at Reception to the Restaurant & Bar Staff - everyone was friendly and helpful - they couldn't do enough to help! and became involved in the celebration, sharing with us, as did many of the guests, the fun and laughter my daughter and I were enjoying and were more than happy to share with them. The 4 course dinner in the 'Silks' Restaurant was terrific - I can recommend the steak which was cooked to perfection, my daughter had the salmon which was also superb. Many of the guests were still commenting on the meal the next morning.
I would recommend a boat trip on the 'Kestral' - the boat goes to Devenish Island where you have a stay of around 30 minutes to roam around the old ruins of the Abbey and investigate the Round Tower - the staff on board the Kestral were great! and drinks/beverages are available.
We also called into Castlecoole (National Trust) property, we visited the book shop and then sat in the walled garden enjoying an ice cream
Needless to say the weather was 'SUPERB' for both the boat trip and sitting outside the hotel which we did most of the time, watching the cows and sheep on the other side of the Lough coming down to the waters edge to drink - lovely, nature at its best.
By the way, my daughter recommends a massage in the Spa at the Killyhelvin - excellent! and again super staff.
Overall, we had fun! thanks to the hotel staff, the new friends we made and of course the super weather. We will return, as the time we spent at the Killyhelvin Hotel is a time we will always remember - it was, just 'Perfect'.

Room Tip: Book a room looking up the Lough - worth the extra money. Points: no fridge, air conditioning or sa...
See more room tips
  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank VocalsIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager180, Manager at Killyhevlin Lakeside Hotel & Chalets, responded to this review, 19 August 2013
Dear "VocalsIreland"
Thank you so much for writing such a kind and charming review of your recent stay with us on the occasion of your daughter's special birthday. I will ensure your comments are passed on for everyone to see. Many thanks and kindest regards, Leigh Watson, HR.
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County Tyrone, United Kingdom
Level Contributor
40 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 11 July 2013

This was not the experience I was expecting. We got a horrible room in the old part of the hotel, room 222. The food was excellent especially our four course meal as was the service.i was disappointed that from moving from the bar to outside I was asked to pay up front for our meal.maybe someone has done a runner before but please do not tar everyone with the same brush!this visit to the killyhelvin certainly did not have the wow factor.receptionist sharon could have been more helpful regarding the room issue but she wasn't. Would I recommend this hotel to friends? No

  • Stayed July 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GerryDungannon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager180, Manager at Killyhevlin Lakeside Hotel & Chalets, responded to this review, 19 August 2013
Dear "GerryDungannon"
Thank you for taking time to review your experience while staying with us and so happy you enjoyed your meal and service. Apologies that you felt you were given an inferior room but we are constantly refurbishing our bedrooms. Lakeview rooms are available and can be reserved when making a booking - we will ensure our people are making this option known to guests. Our General Manager has been made aware of your comments re the named staff member and will deal wit this issue himself. Thank you for your comments and we will use them to improve on our service, kind regards, Leigh Watson, HR.
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Additional Information about Killyhevlin Lakeside Hotel & Chalets

Property: Killyhevlin Lakeside Hotel & Chalets
Address: 209 Dublin Road | Killyhevlin, Enniskillen BT74 6RW, Northern Ireland
Region: United Kingdom > Northern Ireland > County Fermanagh > Enniskillen
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Enniskillen
#4 Family Hotel in Enniskillen
#4 Romantic Hotel in Enniskillen
#5 Business Hotel in Enniskillen
Price Range (Based on Average Rates): €€
Hotel Class:4 star — Killyhevlin Lakeside Hotel & Chalets 4*
Number of rooms: 71
Official Description (provided by the hotel):
Prepare to be greeted with sheer beauty and style at the award winning 4* Killyhevlin Lakeside Hotel and Chalets. With breathtaking views overlooking scenic Lough Erne and Health Club to enjoy- this hotel truly has it all. Surrounded by private grounds and lakeside gardens, this family run hotel is located only 1km from the town of Enniskillen, Co. Fermanagh. Why not go that one step further and spoil yourself at the Elemis Spa, complete with Relaxation Room. ... more   less 
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Also Known As:
Killyhevlin Hotel Enniskillen
Hotel Killyhevlin
Killyhevlin Lakeside Hotel & Chalets Enniskillen, County Fermanagh

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