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Best Western Dryfesdale Country House Hotel
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Reviews (598)
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598 results
Traveller rating
386
133
37
26
16
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386
133
37
26
16
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All reviewsgarden roompatio doorswedding receptioncream teabridal suitewedding partygroupon dealglass of proseccofood was amazingnight portercouldn't do enoughwedding breakfastlovely hotelboth nightslog firestaff were fantasticlounge area
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114 - 119 of 598 reviews
Reviewed 28 August 2016

from the outside the hotel looked amazing, the views and location where perfect. We had three rooms of which two where with views and the third room was small with a frosted window looking into the kitchen, we paid the same price for all three, the rooms with the view where really warm with the heating on full, this was unnecessary as it was August??? We was unable to open the windows as the flies and wasps would come in. The food was fantastic unfortunately the flies where a problem. What I found shocking was the cutlery and crockery where made up after the evening meal ready for breakfast this allowed the flies to crawl all over everything, Please do not reply with the same response from the other review about the flies as you should have procedures in place to stop the flies, ie air conditioning, electronic fly killers, and to be honest you wouldn't have enough fly spray to kill them there was that many, it is a real shame because it is a beautiful hotel, apart from one staff member who needs a lesson in customer care.

  • Stayed: August 2016, travelled with family
    • Location
    • Sleep Quality
    • Service
2  Thank Nikki P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wrighty147, General Manager at Best Western Dryfesdale Country House Hotel, responded to this reviewResponded 5 September 2016

Dear Reviewer, Thank you for your review and we have taken on board all your comments both positive and negative and will use them to help improve further.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2016 via mobile

We had our wedding reception here, friendly staff who did everything we asked.
Food was excellent, service was also excellent, for those getting married at Gretna it is only 20 minutes away for the receptions and the views are well worth it.
Breakfast was tasty, though not sure haggis will catch on south of the border...

Stayed: August 2016, travelled with family
Thank SIMON G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wrighty147, General Manager at Best Western Dryfesdale Country House Hotel, responded to this reviewResponded 5 September 2016

Dear Reviewer, Thank you for your review and as you say Gretna is only a 15-20 minutes away which is ideal for us hosting wedding receptions or simply to relax and enjoy your stay.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2016 via mobile

Called in for lunch. Food good but terrible problem with flies in the restaurant. Makes you wonder how clean the place is with so many flies in the restaurant. It doesn't really create a comfortable eating environment swatting flies through dinner. Shame could probably be half decent.

Stayed: August 2016, travelled with friends
4  Thank rhdumfries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wrighty147, General Manager at Best Western Dryfesdale Country House Hotel, responded to this reviewResponded 24 August 2016

Dear Reviewer, Thank you for your kind review and stating how good the food was, regarding your comments on flies in the restaurant with out stating the obvious, the doors and windows were open, warm weather which we are having this time of year, fly spray can not be used in a restaurant where food is being eaten and served. We too are annoyed with the flies but to state cleanliness ? is utter nonsense and to mark us down for flies flying around seems not only harsh but very derogitry.

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Reviewed 22 August 2016

Our daughter was married in August at the Anvil Hall in Gretna Green and the reception was held at Dryfesdale Country House - everything went well it was so organised - I want to thank Glen and all the staff who worked really hard to make this a memorable day for Lucy and Sean. The food was delicious and the buffet was really tasty . Some of the family stayed overnight and the breakfast next morning was excellent - well done to everyone a the best Western
Linda & Ray Redford

  • Stayed: August 2016, travelled with family
    • Value
    • Location
    • Service
1  Thank Linda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wrighty147, General Manager at Best Western Dryfesdale Country House Hotel, responded to this reviewResponded 24 August 2016

Dear Reviewer, Thank you for your amazing review we are all thrilled you enjoyed yourselves at the hotel and thank you from all the team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 August 2016

We stayed at the Dryfsdale Hotel with our guests for our wedding in Gretna Green. Nothing was too much trouble for the staff and the location was beautiful.

The hotel is very well kept, there are lovely touches like the extra long hanging closest in the bridal suite so that you can hang 'the dress'.

The private dining room for the wedding breakfast was light and well presented and the perfect size for our party. There are three different areas I believe for different size weddings.

The food both in the restaurant, where we ate the first night, and for the wedding reception was delicious.

The best things of all though is the staff who are so helpful. They made us feel very special and could not do enough to help. they were especially good with my 92 year old mother, making her plane cheese sandwiches when nothing else would suit her.

Thank you to all for making our stay so magical.

Melanie & Keith Langley

  • Stayed: August 2016, travelled with family
    • Value
    • Location
    • Service
Thank Melanie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wrighty147, General Manager at Best Western Dryfesdale Country House Hotel, responded to this reviewResponded 22 August 2016

Dear Reviewer, Thank you for your fabulous review, we are thrilled that we were able to host your special day and our plain cheese sandwiches were well received. Thank you from all the team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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