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“What a let-down”
Review of Browns Brasserie - CLOSED

Browns Brasserie
Price range: US$9 - US$24
Cuisines: European
More restaurant details
Restaurant details
Good for: Local cuisine, Special Occasion Dining, Romantic, Business meetings
Dining options: Dinner, After-hours, Breakfast, Lunch, Reservations
Reviewed 16 March 2014

This brasserie is part of Browns Hotel and as we had very much enjoyed staying in the lovely hotel in the past, but not eaten in-house, we were certainly looking forward to having lunch here. We were sadly disappointed, however. Although service was friendly, the food can only be described as terrible. A leek and potato soup that was truly awful and almost inedible, and a whitebait dish that sounded great on the menu but was simply foul. Both meals were left largely uneaten and our pleasant memories of Browns have been eclipsed.

Tip: pleasant setting for a drink, but avoid the brasserie food.

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2  Thank WH0A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviews (191)
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7 - 11 of 191 reviews

Reviewed 23 February 2014

Nice food, locally sourced in most cases; small portions, expensive, the service in the nice restaurant is not particularly relaxing.

1  Thank GoldenSparkly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2014 via mobile

Went here for NYE at £100 per head taster menu with wine flight. Extremely disappointed. I tried to feed back directly to the restaurant and they made it very difficult to do so. Once I actually spoke with someone the response I got was not what I would expect from a so called 4star boutique hotel. Very disappointing and frankly shocked by how little they value their customers. I have not and will not recommend this restaurant and recommend you to avoid.

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3  Thank MrsPower2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2014 via mobile

Following positive reviews, 8 of us decided to visit Browns on NYE for a set menu and wine flight..... What a let down.
The portion sizes were laughable, main courses were cold and dishes we heavily under seasoned. Our disappointment was compounded by the flippant attitude of the staff. At no point were the wines explained and when asked how one of our dishes had been cooked the reply was "in an oven". I'm sure this amused the waitress but when you're forking out £100 per head it is not acceptable, especially when we are expected to pass our dishes along the table, rather than be served.

After making our feelings felt via their website, we were finally called, three weeks later, by somebody, apparently a manager. His attitude to complaint resolution can only be described as laughable, not prepared to listen to our feedback, his mantra was simply that others had enjoyed themselves.

Avoid....! Do yourself a favour and go to the Horn of Plenty instead.

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2  Thank Fullsp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2013

We went to browns as a party of five good friends for a pre xmas celebration. We had a reccomendation from a friend and expected good things. Very little choice on the menu, what was served was extremely small portions, the meat almost 50% fat, the cost of the items too high for food served. The staff were not interested in our complaints stating that we should not have eaten the food if not satisfied!!!!!
We did , after a lot of discussion manage to reduce the bill by one meal but felt that our complaint was not handled in a competant manner. We wouldnot visit again.

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2  Thank maryelaineguria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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