The first time we ordered we ordered the food was cold when it arrived, but after a quick bing in the microwave it was fine. This time it arrived piping hot. My partner's food was fine. Mine wasn't. I've never had a veggie biryani like it. It's all about the sauce. It has to be. Otherwise it's just a lot of oily rice. Sadly the sauce was a thick lump that sat stubbornly on top of the rice. The end result being I was left with half a tray of rice I couldn't eat.