Having been impressed on many occasions we decided to go to the Memphis Belle for my wife's 30th birthday. We waited 20 mins for our drinks to be brought to our table. When the starters were brought out, 2 had to be sent back because the soup was cold. No apology or anything. My wife ordered well done steak which was still red and bloody inside, also the chips werent cooked properly. Again we had to wait ages for our drinks, just as one of the guest was about to go to the bar they arrived.
When we arrived at the pub I spoke to the waitress who took a birthday cake off me and we arranged for it to be brought out after the main meal. After no sign of the cake I had to ask about it therefore spoiling the surprise, with that the cake arrived in its box with the lid on and was plonked in front of my wife with no explanation. They even went to the trouble of writing the table number on it. It was most annoying when throughout the night they had brought cakes out to other tables.
When I complained I was told they werent obliged to bring the cake out. No real apology was made nor was any money refunded for the poor quality meals or service. As a gesture of goodwill they knocked £4.95 off the bill, hardly a dent in £200.
Needless to say we will not be going back to the Memphis Belle and we strongly recommend to our friends not to bother either. Since our visit I have heard more stories of slow service and poor food.
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