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Traveller rating
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All reviews travel lodge business floor channel tunnel room was clean food outlets family room burger king overnight stop retail park euro tunnel pizza hut lots of places to eat would stay again eureka park pleasant stay from france cinema
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Reviewed 24 August 2017 via mobile

Having stayed at another travelodge the previous night this one was of noticeably poorer quality. Not in a terrible way that would stop me from staying again if I needed to but it didn't seem as clean and well looked after. It would also benefit from a refurbishment. It's in a good location for Folkestone and Dover which are not more than 30 minutes away.

Date of stay: August 2017
Trip type: Travelled with family
Thank bgrUk
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TravelodgeUK, Charlotte from The Social Media Team at Travelodge Ashford, responded to this reviewResponded 26 August 2017

Thank you for submitting your review of our Ashford Travelodge. Your feedback is greatly appreciated and we would like to apologise that your room was not cleaned to our usual high standard. We will be sure to pass your valuable comments to the hotel to ensure that the service we provide improves. May we thank you again for your feedback and hope you stay with us soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 August 2017

The staff at this Travelodge were very helpful and welcoming during our stay, especially since that day we had had some bad news. They were very considerate especially since my husband is wheelchair bound and we always travel with our Border Collie.

Date of stay: August 2017
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Susan-Keefe
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 23 August 2017

Our family of four stay here quite regular on our travels when using the Eurotunnel. The hotel is clean and staff are friendly. Good amenities around the hotel ( several eateries, a cinema and supermarket). Never had any problems, but rooms get extremely hot.

Date of stay: August 2017
  • Trip type: Travelled with family
    • Value
    • Sleep Quality
    • Service
1  Thank julialogan1982
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TravelodgeUK, Poppy from The Social Media Team at Travelodge Ashford, responded to this reviewResponded 25 August 2017

Many thanks for providing your feedback with us at our Ashford Travelodge.

We are so pleased to learn the hotel was an ideal location to suit your needs and your room was clean. We're sorry to learn room temperature impacted your stay, please rest assured your comments have been passed to the hotel.

We appreciate your feedback and we hope you stay with us in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 August 2017

After reviewing some of the other poor reviews we should have taken note, but thought - hey ho, it's only one night, how bad could it be? (and most other places were already fully booked!)

We turned up to find no staff at the 24hr reception (that's right, it's 24hr, just don't expect anyone to be there). After 5-10 minutes we noticed a member of staff peeking out of a room a few times, but as there were only half a dozen other guests waiting by an empty reception area it didn't seem like to a priority to come out. I called the external reception on my mobile and the phone just rang and rang. Eventually the lady who had been watching us from the room came out. No apology at all.

The first room we were provided with had a really loud ringing noise coming from it so we went back to reception to ask for another room. The second could have been great if they had given us the right key. It looked like the lock had been damaged and changed but they didn't have a key. Finally the "last room" in the hotel was given to us which was in the separate annex - we were advised that we would need our pass to get in to the secure front doors, however they were wide open on arrival.

The final room was ok with the following exceptions;

1) The child's mattress looked to have been created using granite or meteor rock and our child actually cried at the thought of sleeping on it.

2) Our bed had nothing more that a sheet covering it. It's apparently called the "summer time bed routine" or as I called it "I cant be bothered to make your bed for £80". A duvet was provided in the corner of the room, however, in the first room we were offered, it didn't even have a cover on it!??

The hotel in general looks really run down, the carpets need a really good clean as they are heavily stained and the walls need a paint. No reflection on the staff here, this is purely down to the travel lodge management doing as little as possible to maintain the bottom line. If the management don't care why would anyone else.

The room was clean enough so at least that's being done. Although to be frank when you are writing comments like that, you really have hit rock bottom.

Travel lodge - don't send me another automated reply like you have with other negative comments. The cut/paste of your reply really says it all.

Room tip: Go elsewhere
Date of stay: August 2017
  • Trip type: Travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank scarletfairy
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
TravelodgeUK, Niki from The Social Media Team at Travelodge Ashford, responded to this reviewResponded 21 August 2017

Thank you for your feedback.

We are really sorry to hear of your experience. Please accept our sincerest apologies and we have passed your comments onto the hotel manager as this does not reflect Travelodge standards.

Could we kindly ask you to contact one of our Customer Services Advisors via our website help form with your review to look into this more thoroughly.

Thank you again for reviewing our hotel.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 August 2017 via mobile

Family of four (children ages 5 & 7) stayed one night before travelling on the tunnel. We did not eat at this hotel so I cannot comment on that. Personally found it to be clean, welcoming, helpful, quiet at night (unlike others we have stayed in near the tunnel) and a decent size room for a family. Nice to have restaurants a 5 minute walk away. My only criticism would be that the room was very hot even on a wet and grey day in August, a fan was provided in the room which did help. Personally I would use this hotel again.

Date of stay: August 2017
Trip type: Travelled with family
Thank MarieB854
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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