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“Lunch time experience”

Dobbies Garden Centres
Ranked #100 of 241 Restaurants in Ashford
More restaurant details
Restaurant details
Dining options: Breakfast, Reservations
Description: Dobbies garden centre is perfect for a family day out, with everything you need to enjoy your home and garden from flowers and plants to tools, furniture and homeware.
Reviewed 10 October 2017

Took my friend here for the first time. She is a cook herself, a little scary to see cupcakes on a stand before you enter the restaurant with no type of covering over them, anybody could touch them or sneeze over them, same with the scones at the end of the counter, a lot of food open to air and germs. More scary that this was pensioner day so lots of older folk who are more likely to pick up the germs. Lady serving hot was very pleasant and informative. However it then took forever to get our coffees so by the time we got to the table the food was cold. There was not a lot of flavour to the food very bland. Very disappointing experience. Which was a shame as we had travelled a distance to get there.

    • Value
    • Service
    • Food
Thank Dawn N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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61 - 65 of 335 reviews

Reviewed 7 October 2017 via mobile

Our second visit for an afternoon tea courtesy of gift vouchers. Teas start at £15 for two with a choice of tea or coffee, a selection of sandwiches, a scone each and four cakes. The staff are friendly and attentive and the seating area is separate from the main cafe. Overall good value for money and worth a visit.

Thank DavidA129541
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dobbiescc, Customer Care at Dobbies Garden Centres, responded to this reviewResponded 9 October 2017

Good afternoon.

I am glad to hear that you have enjoyed your visits to our Ashford store for afternoon tea.

We do appreciate all customer feedback but it is particularly nice when the feedback is good. Our colleagues do try to ensure that our customers enjoy their visits and I would like to thank you for taking the time to contact us.

I hope you will continue to visit us.

Kind regards
Edith
Customer Service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2017

Best scones with real cornish clotted cream!
Recomend the scones and tea pot offer for just £4.00!
Nice, relaxed friendly atmosphere.
Plenty of food choices.

Thank quinaharper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 September 2017 via mobile

Food always good; if they aren't too busy they will adapt the menu.
Lovely high tea; proper party food, especially if you mix children and adult choices

Thank sasad6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 August 2017 via mobile

Booked for afternoon tea with 2 family members . Two of us had the cream teas , massive scones with the clotted cream etc. These were good. But the afternoon tea was very disappointing , they weren't kidding with the mini scones! Only one at that which was smaller than the pot of jam. Then on the selection of cakes a small fruit tart and a piece of shortbread, no cake at all. It would have only needed another mini scone and piece of cake to make it better. Not impressed this time,as have been before but nice friendly service though.

Thank Bev B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dobbiescc, Customer Care at Dobbies Garden Centres, responded to this reviewResponded 29 August 2017

Good morning.

I am sorry that you were disappointed with the afternoon tea on this occasion. Please accept my apology for this.

We do want our customers to enjoy their visits to our Centres and if you could please email us customer.service@dobbies.com this would give us the opportunity to investigate what has gone wrong on this occasion.

Thank you.

Kind regards
Edith
Customer service.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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