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“Poor quality”

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Holiday Inn Basildon
Ranked #5 of 7 Hotels in Basildon
Reviewed 30 December 2011

We stayed at this hotel at the end of December 2011. The room on the fifth floor is small; there is no cupboard, no fridge. The water in the tap in the tiny bathroom has hardly any pressure. There is no toilet brush. It was very, very cold in the room and when we opened the radiator as instructed on a sign in the room, it did not get eny better. Reception told us to put the aircon at a higher temperature - just what the sign tells you NOT to do. We kept feeling cold all night. One lightbulb was broken and could not be replaced at 7 o'clock in the evening. Reception was helpful and offered a lamp from their desk, but with no sockets in sight, this did not prove effective. Beds are okay and it was very quiet. All in all, Premier Inns are better quality than this particular Holiday Inn.

  • Stayed: December 2011, travelled as a couple
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Thank acwNederland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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459 - 463 of 536 reviews

Reviewed 23 December 2011

This holiday inn is one of the better ones ive stayed at in the UK. good price, decent food, good area. there is a TGI Fridays and a carvery right across the street for food. and there is also a cinima and other stuff around the corner in the little shopping area. Basildon isnt much but i think i did fine at this property. my bed was harder than i normally like.

  • Stayed: November 2011, travelled on business
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Thank Wrrld_Trvlr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel S, Manager at Holiday Inn Basildon, responded to this reviewResponded 6 January 2012

Dear Charlotte

Thank you so much for your kind comments regarding your stay with us.

We do get a lot of great comments about the location of the hotel and it is also good to read that you view us as one of the better Holiday Inn's in the UK.

Thanks again

Daniel Sharpe
Operations Manager

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Reviewed 17 December 2011

Location is the key here. Close to all you might need, reception folk polite and efficient, room was very nice, good touch re the pillow choice. Lovely flat-screen TV.

Breakfast quite good but unfortunately the coffee was ropey - this is what always lets down hotels in this country.

In general quite pleasing and would stay again.

  • Stayed: December 2011, travelled on business
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Thank Dave C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel S, Manager at Holiday Inn Basildon, responded to this reviewResponded 23 December 2011

Dear Dave

It is great to see the hotels location was of benefit to you and all the amenities in your room were well received.

I have also passed your comments about breakfast ono our team.

I also appreciate your comments regarding the coffee, although we usually get good comments on our coffee we can always improve in everything that we do and in the new year we will be reveiwing our coffee offering.

Thaks again and have a great Christmas

Kind Regards

Daniel Sharpe

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Reviewed 15 December 2011

This is the second time that I have stayed at this hotel. Last stayed there for one night in
December 2011. Staff very attentive, room was good and the Breakfast was very nice.

  • Stayed: December 2011, travelled as a couple
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Thank MeophamMelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel S, Manager at Holiday Inn Basildon, responded to this reviewResponded 23 December 2011

Thank you so much for your kind comments regarding our team and our breakfast.

I have passed these onto our team and we look forward to welcoming you back in the not so distant future.

Have a great Christmas.

Kind Regards

Daniel Sharpe

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Reviewed 5 December 2011

Very clean hotel, good facilities, very clean room and very friendly and helpful staff. The breakfast was excellent with a good variety of foods available and again, very attentive staff. Plenty of parking too which is free.

Room Tip: Rooms toward the rear of the building should be quieter.
See more room tips
  • Stayed: December 2011, travelled with family
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Thank Christopher S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Daniel S, Manager at Holiday Inn Basildon, responded to this reviewResponded 6 December 2011

Dear Christopher

Thank you for your kind comments regarding your recent stay with us.

I have fed back the comments to my team and they are greatly received.

We look forward to welcoming you back again in the near future.

Kind Regards

Daniel Sharpe
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Basildon

Address: Waterfront Walk, Festival Leisure Park Cranes Farm Road, Basildon SS14 3TJ, England
Phone Number:
Region: United Kingdom > England > Essex > Basildon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Basildon
Price Range: €67 - €127 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Basildon 3*
Number of rooms: 148
Official Description (provided by the hotel):
The Holiday Inn Basildon is located on the Festival Leisure Park set in its own grounds overlooking a picturesque garden and fishing lake. The Holiday Inn Basildon is 0.5 miles from CNH tractor plant and 3 miles from Ford Motor Company research centre. We are only 40 minutes from Stansted Airport and 8 miles from the M25 Jct.29 with easy access to Lakeside and Bluewater shopping centres. The Holiday Inn Basildon bedrooms have high speed internet access and are air-conditioned. Family and accessible rooms are available. Meeting rooms and public areas have WIFI. We offer an extensive menu served daily in our lounge and 24 hour room service. The Holiday Inn Basildon is a popular venue for meetings in the Academy Conference centre. The Holiday Inn Basildon also caters for banqueting events including dinner dances and weddings in our suites which can cater for up to 220 guests and has ample free parking, including accessible parking. The Festival Leisure Park adjacent to the hotel boasts a wide choice of restaurants, nightclubs and leisure activities, including a 10 screen cinema and bowling alley. As one of our guests at the hotel you can take advantage of complimentary one day passes to the Fitness First gym that is a two minute walk from the hotel. The hotel offers leisure packages:- shopping, family and honeymoon. Kids Stay and Eat Free* making Holiday Inn Basildon an ideal location for a family short break. ... more   less 
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Also Known As:
Holiday Inn Basildon Hotel Basildon
Basildon Holiday Inn
Holiday Inn Basildon Essex

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