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All reviews hot drinks free tea and coffee lift working a city centre hotel cooked english breakfast single room late night arrival public car park budget hotel friendly receptionist lobby area bargain price large tv free wifi breakfast included iron and ironing board room was spacious
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Reviewed 2 October 2018 via mobile

This is the most friendly, value for money hotel I've ever stayed at and will definitely be back. Could not rate it any more highly and if I could I would. They go way above and beyond in every way and it was an absolute please to stay with them. Best customer service I have ever seen.

Stayed: September 2018, travelled with family
Thank RosieReilly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistleexpress, General Manager at Thistle Express Luton, responded to this reviewResponded 7 October 2018

Hi,
Thank you for taking time to provide us with feedback and delighted to receive such raving feedback.Team is absolutely overwhelmed. Hoping to see you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 September 2018 via mobile

I needed an overnight stay near the university and booked this hotel. What a great find. Clean, warm, lovely staff. Camille on reception is a true gem and a credit to the company.
My only gripes were the charge for parking and the lack of tea making facilities although there are facilities for this in reception.

Stayed: September 2018, travelled as a couple
Thank jayne2502
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistleexpress, General Manager at Thistle Express Luton, responded to this reviewResponded 1 October 2018

Hi Jayne,

Thank you for taking time to provide us with feedback and excellent rating. Hoping to see you soon.

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Reviewed 23 September 2018

Very clean, very comfortable good breakfast. Paying Β£10 for parking is a stinger though.
Have used this hotel many times for work purposes. This hotel room was well equipped in the rooms and does have coffee an d other beverages on offer in the lobby. Staff are helpful and available. The breakfast is very nice giving you a choice of cooked or continental which you can help yourself to as much as you like.

Stayed: April 2018
Thank Therese h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistleexpress, General Manager at Thistle Express Luton, responded to this reviewResponded 23 September 2018

Hi Therese,

Thank you for taking time to provide us with feedback. I am glad you happy with the consistent service you have received.
As you know we have limited space, hence the charge. Hope you enjoying our 'Mates rates', offer on our website which is real value for money. Hoping to see you soon.

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Reviewed 22 September 2018 via mobile

The Thistle Express Luton is that n the centre of Luton and is attached to the main mall. The reception was very friendly efficient and helpful. The rooms are very tidy and clean. Tea and coffee is not in the rooms but available in reception. Our room on level 9 was very quiet. The railway station is a short walk away. The hotel is a little difficult to find and you actually approach the hotel from the street before and then go up a ramp to the hotel. You pay for parking at the hotel. Overall a reasonable place to stay.

Stayed: September 2018
Thank FrequentFlier756853
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistleexpress, General Manager at Thistle Express Luton, responded to this reviewResponded 24 September 2018

Hi,

Thank you for taking time to provide us with feedback.
I am working with Local council to improve direction and have manage to get approval to install two signage near the hotel to improve direction. Hoping to install it in next few weeks.
Hoping to see you soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 September 2018 via mobile

A weekend in London necessitated an over night stay in Luton following a late night arrival. Getting to the hotel from the airport was easy, with plenty of buses/ coaches calling at the town centre.

Access was easiest via Guildford Street,you can then walk up the ramp to the reception.

Checkin was friendly and efficient

My room on the 4th floor was ideal for an overnight, compact but clean. Seemingly updated since taking over from Menzies. Wi-fi was fast. Bed comfortable. Water in bath/ shower only Luke warm but that was late on: much better in morning. Overall pretty quiet for a busy hotel. As noted by other reviewers, no AC in rooms, would have been a issue in the summer, windows are restricted. Plenty of plug outlets.

Breakfast in morning in my opinion was good, it did get congested but that could be avoided by an earlier breakfast: good selection offered. Can’t complain at all as it was included in room rate.

Nice touch of hot drinks made available in reception.

I payed Β£35 for the night so consider this represented excellent value for money. It offered a level of service mid range/ price hotels would be expected. With a bit of Maintainence this could be 5* for the rate.

Stayed: September 2018, travelled solo
Thank padprod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thistleexpress, General Manager at Thistle Express Luton, responded to this reviewResponded 24 September 2018

Hi,

Thank you for taking time to provide such candid feedback and hoping to see you soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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